"Excellent hôtel boutique bien situé à Kigali. Excellent restaurant! Personnel compétent et sympathique et très serviable.
Chambre spacieuse avec balcon. Très bon lit avec filet moustiquaire.
Recommandé!"
"This was our groups first time in Rwanda and getting to stay at the Serena Hotel was definitely worth it after a long day of travelling. They have staff that will bring my your luggage up and down from your room and the front desk is very nice. The morning breakfast buffet was also amazing! I will definitely stay there again!"
"Just for context this trip was about the 10th to Kigali in the past 18 months during which time my colleagues have stayed at a variety of more expensive places. They are idiots!!! 2000 Downtown has the best staff, best value, biggest rooms and convenient location. Pay $30 more to stay in a glorified closet in a "boutique" or just stay in a huge room with a comfy bedin the centre of downtown with great courteous and helpful staff. Your choice"
"Absolutely loved this place. Will definitely be back. I look forward to seeing it again when the outdoor area is finished. Food amazing. Rooms peaceful. The only issue was heavy slamming doors."
"Every year when I bring teams to Kigali we always stay at the Urban. The staff and accommodations are top notch and the Bistro restaurant is always a favorite. When you have large teams it is hard to make everyone happy, but the Urban and the Bistro are a hit!"
"The guesthouse is well located in the city.
It has a small lush garden that create a peaceful place for breakfast or reading.
Attentive and pleasant staff.
Good value for the money"