"The room was spacious, clean and comfortable. The location was excellent as it was close to the Shinjuku station, the Observatory in the Government Building, and Chuo Park. The airport limousine bus for both Narita and Haneda stopped right outside the lobby which made it easy to travel to the airport at a reasonable price."
"The check in was efficient and welcoming. Staff was kind and friendly. Breakfast was buffet and delicious, and so much to choose from. The hotel was located near the Shinjuku train station and easy to walk to and from station. Room was clean and comfortable. I would definitely stay here again."
"The room was clean, staff was very friendly and accommodating. The only downside was that the room was too small especially for two people. Other than that everything else was perfect."
"This is a large hotel in a good location close to a main train and subway station. The room was small as was the bathroom (Superior Queen room). The bed was not very comfortable. We tried the buffet breakfast which was heavily Japanese. If you want an American breakfast go elsewhere. We also tried one of the restaurants on the 25th floor and it was casual but not bad. We enjoyed the orient express bar. Staff we all great and super helpful. Laundry facility was great."