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"The front desk staff starting with Marlene is phenomenal! Everyone is very welcoming ! Very helpful my family and I absolutely LOVE this place !!! It was our third time visit in 1.5 years we really love it ! "

"Basically everything was perfect, we had an amazing experience and luckily we saw a sea turtle lying egg infront of out room, staff were very friendly, shout out to Tony the host was extremely helpful, the view of the property was amazing!!!"

"Amazing family vacation. Worry-free, everything was taken care of. Second time here and we are already planning to go back. "

"A true 5 star resort. Staff is incredibly friendly and professional, food is great, resort is beautiful and the room was exquisite. Best resort I’ve stayed at this far- cannot wait to make my way back to Secrets Akumal. "

"We just spent a week here and had 3 of the swim up rooms. THEY'RE AWESOME. Bring shoes for swimming in the ocean, the sand is sharp and hurts. The pools were nice but they need more chairs around them. Head down to the beach - there are open chairs and bars there. The restaurants were good. The rooms had AC. They are a bit stingy with the AC in the restaurants.....we were sweating more than once. Also, reserve your spot at the restaurants before your trip, there's not much availability once you're there. Food was great at the restaurants. Buffets were what I would expect. The staff is great! Beautiful property with Capybara, Coati, and some sort of havelina. loved it. "

"What a gem. Have stayed here about 5 times over the last 10 years. Beautiful ocean views. Easy access to the water. Pictures of property stand up over time. Staff are always great. If you can afford the up grade, I’d always stay in one of their ocean view rooms. It’s worth it. Affordable overall but you do need to be able to walk to dining locations or have a car to drive. Really close to akumal bay where you can snorkel, shop, eat. This reminds me of what Tulum use to be like before it became a tourist destination! Tulum is about 20 mins south and playa del Carmen is about 25 mins north of Akumal. "

"We like everything,staff and service excellence."

"lets just start with one word, STAFF!!!I have never stayed at any resort anywhere in the world with such an amazing staff, this was my first time and definitley will be back because of them, is it everything ?no , what can be worked in is the beach loungers , they are horrible and old , need to be more comfortable on that beautiful beach, second the pools need some work , and lastley the food at breakfast was not good , always look forwars to breakfast and had to settle with pbandj sandwich , but the snack bar at lunch is fantastic as is the specialty restaurants and if you are a sushi lover this is the place for you , rooms are comfy and any issue you may have is worked on ASAP , with smiles!!! again have stayed at many resorts in Riviera Maya and they are huge and love them but Akumal Bay felt like i was leaving home , they make you feel that good so because of that wonderful amazing beautiful staff we will be back as soon as we can !!! Thank you so much , if you guys only knew how bad my husband and i needed this , hugs to you all , till we see you again!!! "

"Room could use some renovation as well as the jacuzzi and the yard could get some cleaning from falling branches . Properly itself is gorgeous but far from their other properties. The good thing is the other properties is accessible ."