Does Pine Bush Suites Albany University have a pool?

Yes, this property has an outdoor pool.

Is Pine Bush Suites Albany University pet-friendly?

Yes, this property allows pets (limit 2 total) with a maximum weight of up to 20 lbs per pet. There's a fee of USD 100 per pet, per stay. Service animals are exempt from fees.

How much is parking at Pine Bush Suites Albany University?

Self parking and extended parking are free at this property.

What time is check-in at Pine Bush Suites Albany University?

Check-in start time: 3 PM; Check-in end time: 6:00 PM. Late check-in is available during limited hours.

Where is Pine Bush Suites Albany University located?

Situated near the airport, this luxury aparthotel is 1 mi (1.6 km) from University at Albany and 1.7 mi (2.7 km) from Crossgates Mall. Colonie Center Mall and Albany Medical Center are also within 6 mi (10 km).

Pine Bush Suites Albany University Reviews, Deals & Photos 2025

4/10 Poor

Marilyn

16 May 2022

Disliked: Cleanliness, room comfort, communication

Don't go there!!

The young lady at the desk was extremely nice, but the building and the room smelled so bad of disinfectant we could hardly breath. The room was not as advertised. One queen bed which looked clean and a small sofa bed with torn arms and the carpets were so dirty. The advertised kitchen had no utensils or dishes and glassware.

Stayed 3 nights in May 2022

2/10 Terrible

Michael

28 April 2022

Disliked: Room comfort, communication

Never Again

They are in the midst of selling and renovated the property and would never stay again. The room smelled horrible and it was clear they were airing at the room since the windows were wide open when I arrived. Front desk staff is only available between 10am-6pm so not very convenient for working people. There was NO toilet paper, the shower DIDN'T WORK, and the iron was broken. They offer for you to trek across their parking lot to ask for help from another hotel. Was horrible and would never stay again.

Stayed 2 nights in Apr 2022

6/10 Okay

Brian

10 April 2022

Liked: Room comfort

Disliked: Cleanliness, communication

Not terrible

Hallways were run down and smelled like old Chinese food. Had to keep the windows in my room open to get rid of the smell, window screens were ripped. The room itself was adequately cleaned, not pristine, but I was pleasantly surprised due to the state of the property.

Stayed 1 night in Apr 2022

2/10 Terrible

QUENIAH

14 March 2022

Liked: Cleanliness

Disliked: Communication

I actaully booked a room through Expedia. With that if someone books through them they cancel out the third party. I was not updated. I showed up, thought he just pronounced my name wrong and gave me a room key after asking if he could charge my card on file i said yes and wenr ro my room. About 20 min later he comes to the room and says the card didn't go through, i knew that was incorrect so i followed him down. Upon rechecking the reservation i was put into someone elses room and additionally they were in fact sold out of rooms and i was to go across the parking lot to another hotel where they would fulfill my reservation. I was not emailed called or informed of this at any point. I have to gather my rhings and go to the hotel across the parking lot. What sucked was I was in a suite which was what i wanted and was directed to an Inn. Don't get me wrong it was clean but not the suite with a kitchenette that i wanted. When i arrived to the new hotel they had no reservation for me waiting 10 minutes they found an unopened email about my situation and to book me a room there. Luckily they had a couple of regular rooms left so i at least had something. So it was very disappointing how it was handled. So i would say book through them on phone

Stayed 1 night in Mar 2022

2/10 Terrible

Devon

7 March 2022

Disliked: Cleanliness, room comfort

Horrible

Room was not cleaned still had toilet paper in the toilet and stains on the bed and couch. The other room toilet didn’t flush and room had a bad smell.

Stayed 2 nights in Mar 2022

2/10 Terrible

Alex

21 February 2022

Disliked: Amenities, property conditions & facilities, communication

Did not enjoy time. Hotel moved us after already paying for the room and buying food to cook it hotel room that was supposed to have kitchen

Stayed 1 night in Feb 2022

2/10 Terrible

Ronasia

19 February 2022

Disliked: Communication

It was not good and I fill like I should get a free credit for everything I went thru the toilet was messed up and the communication was not there at all I was locked out my room 3 times during my stay

Stayed 2 nights in Feb 2022

2/10 Terrible

Joseph

12 February 2022

Disliked: Room comfort, communication

Checked in just before midnight. Got up to the room and there was no towels no wash clothes no soap and there was milk and food left in the refrigerator from the previous person. I went down to the desk because there is no phone in the room. I get to the desk and there is nobody there for the rest of the night. Did you ever hear of such a thing? So I'm stuck all night can't take a shower or bath. I go to the desk at 10 in the morning still nobody there. I go back at 11am and finally someone is there. I explain the whole thing and she grabs a towel and tells me check out is at 11.

Stayed 1 night in Feb 2022

4/10 Poor

Verified traveler

19 January 2022

Disliked: Cleanliness, room comfort, communication

Gest

Smells like cigarettes and weed , stairs going into the building are filthy. Front desk only open till 6pm pros is there’s a full kitchen with a stove refrigerator ,microwave and cutlery so you can cook.

Stayed 5 nights in Jan 2022

2/10 Terrible

Molly

8 January 2022

Disliked: Cleanliness, room comfort, communication

Horrible, dirty, nonexistent staff

Horrible, dirty, no assistance from nonexistent staff. Checked in after 6pm so had to go to neighboring hotel to pick up keys. Got to room and the couch was not a sofa bed, as advertised. No extra sheets or pillow cases or blankets and upholstery cover on love seat was filthy. So me and my adult son had to share a bed. We had brought food to prepare for dinner, but there were no dishes. The only dishes we found were gross dirty ones in the dishwasher (see picture.) There were no trash cans anywhere in the room. No extra toilet paper and no tissues at all. No free breakfast available as advertised. Unsecure wifi. "Workout" room was disgusting. Halls and stairways were unclean and smelled of smoke. All of this and nobody was at front desk or would answer front desk phone, nobody was available at all to assist- even during their stated business hours. I have called several times since we left and nobody ever answers, you cannot leave voicemail and no email address available. The only number they offer for after hours service is for the handyman to fix plumbing leaks, etc. Absolutely NO CUSTOMER SERVICE at all. This hotel is more of a long term apartment facility and they have no real staff to assist with any issue you might have. I would avoid this terrible facility when traveling through/to Albany.

Stayed 1 night in Jan 2022

10/10 Excellent

Johnny

8 January 2022

Liked: Cleanliness, property conditions & facilities, communication

It was the same as the picture

Stayed 1 night in Jan 2022

10/10 Excellent

Adonis

7 January 2022

Liked: Cleanliness, room comfort, communication

Very happy 😊

Very please. Very clean

Stayed 1 night in Dec 2021

6/10 Okay

Harry

31 December 2021

Liked: Communication

Disliked: Cleanliness

Basic accommodation, which was fine. Unfortunately the suite had not been cleaned well (crumbs on the floor) and had no supplemental blankets, nor any wastebasket.

Stayed 1 night in Dec 2021

2/10 Terrible

Verified traveler

29 December 2021

Liked: Room comfort

Disliked: Cleanliness, communication

DO NOT STAY HERE

It started out well, but went downhill fast. Common areas are filthy; complaints about toilets went unanswered. I would never stay here or recommend.

Stayed 27 nights in Dec 2021

8/10 Good

Daniel

13 December 2021

Liked: Cleanliness, amenities, property conditions & facilities, communication

Always friendly staff, helpful, have everything i needed for a nice little getaway for my girlfriend and i.

Stayed 2 nights in Dec 2021

10/10 Excellent

Daniel

27 November 2021

Liked: Cleanliness, amenities, property conditions & facilities

The rooms are slightly outdated, but the newer appliances, including dishwasher and garbage disposal, large bathroom and overall it was quiet and relaxing. I plan on staying again

Stayed 2 nights in Nov 2021

6/10 Okay

Andrew, Newcomb

8 November 2021

Liked: Cleanliness, amenities, property conditions & facilities, communication

It was nice that our room was set up for extended stay - kitchen with frig, microwave and stove. The front desk staff very friendly and tried to helpful the best they could. Unfortunately our room had no coffee or creamer, no blanket on the bed. Some of the items in the kitchen cabinets were of questionable origin. It was kind of like they were completely prepared for the room to be occupied. None of the table lamps were plugged in and their cords were coiled and stuck through the base of the lamp. No coffee served in the lobby before 10 am on Sunday morning. Seems a tad late. A little more attention to the details in this room and it would have been great. We just slept with the heat turned up in absence of a blanket.

Stayed 1 night in Nov 2021

8/10 Good

Justin Marc

3 November 2021

Liked: Cleanliness, amenities, property conditions & facilities, communication

Clean and quiet

Stayed 2 nights in Oct 2021

4/10 Poor

celeste

26 October 2021

Disliked: Cleanliness, room comfort, communication

Disappointed

The property is not clean. The hallway was filthy. The elevator was dirty and it broke down. The 1st room was dusty. The heater was broke and the installation was hanging out of it. The 2nd room was dusty but ok. The whole property needs to be upgraded. Also my key stopped working had to go next door to the other property to get someone to fix my key. No staff working the front desk at night. Did not feel safe at all

Stayed 3 nights in Oct 2021

2/10 Terrible

Luis

26 October 2021

Disliked: Cleanliness, amenities, property conditions & facilities, communication

This property was such in horrible condition, I had to book another hotel. I could not stand how dirty it was. The couches had lots of dust on them, when I took a picture with the flash it looked ashy. The bathroom was not cleaned, it had hair in the bathtub. The bedroom has a musty smokey smell and it did not look like it was sanitised properly.

Stayed 2 nights in Oct 2021

10/10 Excellent

Taylor

19 October 2021

Liked: Cleanliness, amenities, property conditions & facilities

Affordable price with good location next to SUNY Albany

Stayed 1 night in Oct 2021

2/10 Terrible

Jacob, Los Angeles

17 October 2021

Disliked: Communication

This property confirmed my Orbitz reservation, but then did not answer the phone the entire afternoon, and did not leave the key at the Fairfield next door for me to pick up like they were supposed to. I’m glad I was able to pivot and that there were rooms available at the hotel next door, but this was not how I wanted to spend my evening after driving for hours. There has to be a better system in place so that this does not continue to happen, it happened to me last week as well. Thankfully Orbitz has been very helpful getting these bookings refunded, but it’s a hassle I’d rather not continue to go through.

Stayed 1 night in Oct 2021

4/10 Poor

Melanie

16 October 2021

Disliked: Amenities, property conditions & facilities

This hotel could definitely use some upgrades. Besides overnight guests it accommodates extended stay visits. When we arrived at 9 pm the door was locked with a note saying to check in at Fairfield Inn. After trudging over to Fairfield I was told someone was there and to use the phone. So we went back I opened the phone box only to find NO phone. We finally got in after knocking on the door. The sheets were clean, the beds were fine. Had some issues with enough blankets for our room. Was told the hotel was booked to capacity and that’s why the issue. The toilet leaked for no apparent reason and had to get wet Vac’d at midnight. When I closed the door to my room the window fell out. Didn’t make me feel very safe as the area seemed “sketchy”. The one gentleman staff was very helpful. Thats our story!

Stayed 1 night in Oct 2021

4/10 Poor

Kianna

30 September 2021

Disliked: Cleanliness, amenities

I was very disappointed in my stay there. I even ended up checking out early and paying for a near by hotel. When I arrived, though the staff were great and very vice to me, the room it’s self was not at all what I imagined. There was a stranger brown stains in the tub, the ironing board literally was in pieces, the sheets covering the mattress had what appeared to be a stain of fecal matter, there were no blankets on the pull out couch the sink had substances unknown in it and there was black bugs all on the wall. I was too tired after my drive the first night to fuss but I just woke up the next day and left as soon as I could. Absolutely positively the worst stay I’ve ever had at a hotel.

Stayed 2 nights in Sep 2021

4/10 Poor

Verified traveler

28 September 2021

Disliked: Cleanliness, room comfort, communication

Not Recommended

The room reeked of a foul-smelling cleaning product. The bed had only a thin coverlet over the top sheet, real blanket (and this was late September). Desk is often not staffed, so you have to walk next door to the Fairfield Inn when you need something

Stayed 3 nights in Sep 2021

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