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"design and staff drew "

"The Santiago De Alfama was the most exquisite hotel in the most perfect old world Lisbon location. While the hotel is elegant & chic to the highest degree, the attentiveness and kindness of the staff was what really made our stay. Specifically, Ruben in concierge & Maria in dining. So elegant with incredible service. But ALL of the other staff as well. Thank you very much. We loved our stay. "

"The staff was super friendly and made some great recommendations for us for dining. I have to say after reading some of the bad reviews I was a bit worried about staying there. However, the room was quiet and all the staff including cleaning staff were lovely people. I would stay here again as it is the perfect location for Lisbon. Next door is a great fado restaurant. It’s across the street from the St George Cadethral and 5’minites from the castle. "

"Let me just start off by saying that this was a truly special stay. Staff absolutely wonderful, property is spectacular and it's truly a romantic type of vibe - besides, how often do you get to say you stayed in a castle or that you got to eat breakfast with Peacocks? That being said, please be advised that the property is all the way on the top of the castle grounds and is not accessible by uber. If you want to walk, get ready to get your steps in - 'it's all uphill from here' became our tag line when we were returning to the hotel each night after dinner or drinks. I would not recommend this property to anyone requiring special disability services unless you plan to take an official taxi every time you need to leave or return to the property. Staff will happily help you with ordering a cab but it does add up. All in all, we would definitely stay there again - it's really got that special something and all of the staff were truly wonderful. 10/10 for being such a unique experience and truly living up to it's expectations!"

"Perfect location- it is central to Alfama excitement on a quiet residential street. We were generously upgraded to a balcony room and it had some of the best views of the city. Do note that because it’s a residential street rideshare companies cannot drop you off there so it is best to coordinate with the hotel to pick you up from the airport so you don’t have to drag your luggage up the hill."

"We stayed in the terrace suite, Santa Catarina. The view was literally the best view in Lisbon and we didn’t want to leave the patio. The staff was amazing and they took care of the luggage, but still a bit of up and down and not great if you have mobility issues. Only drawback was 5-6 flights of stairs and no elevator. Service was fantastic"