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"Beautiful hotel and staff "

"Great location Beds so comfy !!! Great breakfast Dated :( "

"Très propre, déjeuner vraiment bon et staff super!"

"Excellent hotel and located in one of the best beaches in the area. What adds on to all of this is the utmost kind staff."

"Sterile environment. Hallways were bare white. Staff not very friendly they just followed rules. We could not get a one hr early check in even though the hotel had low occupancy. We had too ask for extra pillows, none in closet. No bath mat. The soap dispenser was on the opposite wall of the sink. Food in main dining room was good not great. They had one waiter for all the diners. It was strange for a supposed five star restaurant. The view was spectacular. The massage we had in the spa was very good. Probably would try somewhere else next time. We felt like a number not a treasured guest. Our hotels in Lisbon and Cascais were excellent "

"We did a one night stop over. Hotel room very clean and comfortable. Staff very pleasant and helpful. Second time we stayed here. Very happy with everything including proximity to the airport."

"In a perfect position, this hotel is a top pick for central Faro."

"Really surprised that epic sana was so well run. Fine dining, Uddo and Lima restaurants were all excellent. If I’d been told that fine dining was Michelin star I wouldn’t have been surprised, really top notch. The uddo japanese restaurant was also so much better than the usual sticks and sushi that are standard fare in the west, we’ve been to Japan 4 times in the last 5 years and the uddo compared well. Facilities were excellent, we chose the epic sana as my wife likes fitness classes so was well catered for. The location just above a truly beautiful beach . Our first time in albufiera and we were stunned by the beaches. We will likely return soon."

"I’ll start by saying it may just be our North American standard of a 5 star to be impeccable in all areas but this hotel was not that. The staff were 5 star amazing and accommodating and helpful but otherwise this hotel would fall in a 3 star rating. Our first apartment was disappointing in that the shower had a spraying leak, the tub wouldn’t plug to bath our son, the toilet had a crack/leak, the safe didn’t work, the espresso machine didn’t work, the laundry did not work, you could not shower at night if the apartment above had just showered (we waited 2 hours and still no hot water for our baby), and lastly the ants were everywhere.. we found them in our sons crib. The staff were very helpful and fixed what they could but ultimately they couldn’t fix it all and told us they would move us in 24 hours which then did &we really appreciated it. Our next apartment was significantly better but the tub water came out brown so we had to shower our son, and the drain had to be fixed, we did not have a safe in the room but they did bring one, our kitchen had different items/no pans to make stove top but by this point we felt we had asked for too much and the staff was trying their best! The furniture was extremely worn and had stains which is fine but just not something you would expect for 5 stars. The amenities were good but again worn out. The deck around the spa pool was falling apart &the steam room was out of order. More of a maintenanceissue than anything. Great location"