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"Always a friendly welcome and service at Busta. Very thoughtful to make sure I had a quiet room as the hotel was busy with Christmas parties and I was travelling for work. "

"Great stay, very clean and friendly staff"

"Staff were fantastic Breakfast was great "

"Perfect location and accommodation. Staff unbelievably friendly, caring, and attentive. Have not had such good service in a long time! "

"Comfortable and convenient place to stay in a quiet area of downtown Lerwick. I did not have a car and could walk to local bus, restaurants, shops, groceries. I was very happy with my two-week stay and would stay there again. James and Mandy were excellent hosts."

"Breakfast was fine."

"We were on a 3-week tour of Highlands & Islands. Owners Andrea and Paul were stupendous hosts! So kind and helpful! Food, especially dinner, was first class! We learned much about the history and where to visit. Irving, the waiter, was charming. We strongly recommend."

"We loved our brief stay at the Queen’s. My husband had been taken ill on arrival in Lerwick and we had to change our plans to let him rest up. We booked last minute and were surprised to be able to still choose a twin room with sea view. The sea literally lapped outside our window and the view was stunning. The hotel has a fascinating history and is built actually into the sea so those who complained of damp should have gone some where else. The shower was great with loads of instant hot water and the bathroom and linen were beautifully clean. The staff were really helpful. The night porter rummaged around and found me a bottle opener and there was cutlery in the room for our delicious fish and chips from the Fort café, given that the hotel’s restaurant is being refurbished. We would definitely recommend the Queen’s and wish the new owners success in their quest to restore it to its former glory. "

"We were in Shetland for the fiddle week and this location was central. Nice host, great breakfast spread and beautiful afternoon sunshine in the windows of room 5. Bob"