"The stay was generally straightforward, with a few positives and some service and comfort issues.
The hotel is centrally located and convenient for getting around. It is also easily accessible by public transportation from the airport; had this been clearer in advance, we likely would not have reserved the hotel shuttle.
We arranged an airport shuttle through the front desk in advance and received confirmation. However, there was no indication that we needed to proactively contact the driver upon arrival. Our flight arrived early, and it appears the driver adjusted pickup timing based on external flight information rather than the itinerary we provided. Due to extended time in customs, we were delayed exiting the airport. By the time we reached the pickup area, the driver had already left and declined to return. The front desk noted the shuttle is operated by a third-party provider and that we were still responsible for the charge. While the front desk staff indicated they were “caught in the middle,” the interaction focused on justifying why the driver still needed to be paid rather than addressing the situation from a customer perspective.
Additionally, we requested coffee pods for the in-room machine, but they were never delivered.
One comfort issue was the street light directly outside the window, which allowed significant light into the room at night. The blackout drapes didn't fully block the light at the edges, making it difficult to sleep without an eye mask."
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