Find Family Hotels in Amherst, NY

"Our experience at the Garden Place Hotel was awful. When we arrived at 6:00 p.m. on Saturday, front desk staff had to check to see if our king room was ready. We were given room 233. As soon as we opened the door to the room, we could see the sag in the bed - it looked like a hammock. I have never before requested a room change but there was no way. I went back to the front desk and was informed there were no other king rooms ready. We opted for a double queen instead. We got to the new room and had no hot water. Called the front desk and was told the boiler was restarted and it should be hot shortly. It was but we got up in the morning and had no hot water again. This time we were told that repair had been called and the only option was to try a different room. We were offered a late checkout but decided to just move on with our day. Very disappointing as we had actually read other recent reviews and thought about canceling but eventually opted to keep our reservation. Definitely a mistake! The staff who we encountered were friendly and doing their best. The property is currently under renovation but they have a ways to go. "

"This was an outstanding hotel very clean and the staff were very friendly I will stay there again when I come back"

"Great staff, excelent service, the breakfast buffet A+++ . Always stay here and will continue coming thanks"

"good for Airport overnights. "

"A nice place to stay, really good breakfast."

"Great room and helpful staff. More importantly, the free warm cookies were amazing!"

"Quiet, comfortable and clean. "

"Room was not cleaned when we arrived, it smelled and there were insects. Bathroom had hair in the tub and pee stains on the flooor in front of toilet!! The only option we were given was to take another room, we didn’t really want to stay since the first room was so bad, but we were not going to be given a refund so we had to. We will never stay at a motel 6 again. "

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