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"Customer service are nice to us"

"Hotel is very convenient for access to the town, and for walking in the countryside. Spa was small but nice and not busy. Everywhere was spotlessly clean and staff were exceptionally friendly and helpful. "

"This is my preferred hotel in the Alsace. I have stayed here several times. Rooms 105 and 108 overlook the villages church. Rooms 116 (perfect for 3) or 117 overlook the vineyards and Chateau Haute Koenigsburg. The service is impecable. I can walk to the town’s restaurants through the hotel’s garden. "

"Stunning location in beautiful wine country with amazing views and access to beautiful little towns. Very convenient to Colmar. Very comfortable and spacious accommodations, delicious restaurant, great indoor pool!"

"The room itself was a fantastic space! Very comfortable and quite cute. The whole building and town are just lovely. Wish we would have had time to stay for the Christmas Market. "

"I am writing to express my extreme disappointment with my recent experience attempting to check-in at Hotel Heco Colmar location. When I arrived in Colmar on the evening of December 9th, I tried multiple times to call the hotel to notify you of my arrival and ask for directions. Unfortunately, despite calling numerous times, no one ever answered the phone. Ultimately, after waiting for over an hour outside the hotel late at night and having no way to get in touch with anyone on their staff, I was forced to book a room at the nearby Hotel F1 for my stay instead. Given that I was unable to check-in to the room I had reserved and paid for due to being unable to reach anyone at the hotel by phone or email, I kindly request a full refund for the night I had booked. Please advise on next steps for issuing this refund. I hope you will improve your policies for responding to guest communications quickly, as this was an extremely frustrating experience that led me to take my business elsewhere. I look forward to your response. Best, Karthik"

"View is amazing castle and vineyard. Place is quaint but definitely the right price and neat little town."

"Nice comfortable room, plenty of space in the family suite! Very quiet! "

"This was a clean safe place to stay. The sofa bed however required a mattress to sleep on. It was very thin. "