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The Ritz-Carlton, Astana

5.0 star property
Art Deco hotel with 2 restaurants and a full-service spa

Choose dates to view prices

Photo gallery for The Ritz-Carlton, Astana

Restaurant
1 bedroom, minibar, in-room safe, desk
Club Suite, 1 Bedroom, Non Smoking | Living room | Smart TV, Netflix, iPod dock, pay movies
Lobby
Exterior

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Bar
  • Pool
  • Breakfast available
  • Gym
  • Parking included
The current price is AED 570
AED 638 total
includes taxes & fees
27 Jun - 28 Jun

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Club Room, 2 Queen Beds, Non Smoking, City View

1 bedroom, minibar, in-room safe, desk

Club Room, 2 Queen Beds, Non Smoking, City View

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cribs/infant beds
LED TV
Separate bedroom
Blackout drapes/curtains
Designer toiletries
  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, City View

1 bedroom, minibar, in-room safe, desk

Deluxe Room, 2 Queen Beds, Non Smoking, City View

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LED TV
Separate bedroom
Blackout drapes/curtains
Designer toiletries
Shower/tub combination
  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Club Suite, 1 Bedroom, Non Smoking

Club Suite, 1 Bedroom, Non Smoking | 1 bedroom, minibar, in-room safe, desk

Club Suite, 1 Bedroom, Non Smoking

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cribs/infant beds
LED TV
Separate bedroom
  • 270 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking

Club Suite, 1 Bedroom, Non Smoking | 1 bedroom, minibar, in-room safe, desk

Club Suite, 1 Bedroom, Non Smoking

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cribs/infant beds
LED TV
Separate bedroom
  • 155 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking

Executive Suite, 1 Bedroom, Non Smoking | Living area | Smart TV, Netflix, iPod dock, pay movies

Executive Suite, 1 Bedroom, Non Smoking

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cribs/infant beds
LED TV
Separate bedroom
  • 115 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

1 bedroom, minibar, in-room safe, desk

Junior Suite, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
LED TV
Separate bedroom
Blackout drapes/curtains
Bidet
  • 75 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Non Smoking, City View

1 bedroom, minibar, in-room safe, desk

Club Room, 1 King Bed, Non Smoking, City View

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cribs/infant beds
LED TV
Separate bedroom
Blackout drapes/curtains
Designer toiletries
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 1 King Bed, Non Smoking, City View

1 bedroom, minibar, in-room safe, desk

Grand Room, 1 King Bed, Non Smoking, City View

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LED TV
Separate bedroom
Blackout drapes/curtains
Designer toiletries
Shower/tub combination
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

1 bedroom, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking, City View

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LED TV
Separate bedroom
Blackout drapes/curtains
Designer toiletries
Shower/tub combination
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Map
16 Dostyk Street, Astana, 010016

What's nearby

  • Bayterek Tower - 5 min walk - 0.5 km
  • Singing Fountain - 5 min walk - 0.5 km
  • Kazakhstan Central Concert Hall - 10 min walk - 0.9 km
  • Astana Arena - 4 min drive - 3.1 km
  • The US Embassy and the Consulate in Kazakhstan - 5 min drive - 3.9 km

Getting around

  • Astana Railway Station - 25 min drive
  • Astana (NQZ-Nursultan Nazarbayev Intl.) - 21 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Starbucks - ‬9 min walk
  • ‪Чайхана Navat - ‬7 min walk
  • ‪Emiliya - ‬9 min walk
  • ‪Galmart - ‬10 min walk

About this property

The Ritz-Carlton, Astana

Luxury hotel near Bayterek Tower
Located close to Singing Fountain and Parliament of Kazakhstan, The Ritz-Carlton, Astana provides a terrace, a garden, and dry cleaning/laundry services. Treat yourself to a body wrap, a facial, or a Swedish massage at Ritz Carlton Spa, the onsite spa. Be sure to enjoy a meal at the two on-site restaurants. In addition to a bar and a 24-hour gym, guests can connect to free in-room WiFi.
Other perks include:
  • An indoor pool
  • Free self parking
  • Full breakfast (surcharge), a roundtrip airport shuttle (surcharge), and an electric car charging station
  • An elevator, a ballroom, and massage treatment rooms
Room features
All 157 rooms offer comforts such as 24-hour room service and laptop-friendly workspaces, as well as perks like air conditioning and bathrobes.
Other amenities include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with designer toiletries and shower/tub combinations
  • LED TVs with Netflix
  • Recycling, coffee/tea makers, and heating

Languages

English, Russian

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AED 397 total
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: KZT 24,000 for adults and KZT 12,000 for children
  • 2 restaurants
  • A bar/lounge

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center (15,070 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 26 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 2017
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • iPod dock
  • Netflix
  • Pay movies
  • Smart TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of KZT 50000 (varies based on length of stay)
Welcoming dogs and cats only
1 total (up to 22 lbs per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for KZT 20000.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately KZT 24000 for adults and KZT 12000 for children
  • Airport shuttle fee: KZT 30000 per vehicle (one-way)
  • Pet fee: KZT 50000 (varies based on length of stay)
  • Rollaway bed fee: KZT 20000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children under 18 years old are not allowed in the spa without adult supervision

Property is also known as

Ritz-Carlton Astana Hotel
Ritz-Carlton Astana
Ritz Carlton Astana Nur Sultan
Ritz-Carlton Astana Hotel Nur-Sultan
Ritz-Carlton Astana Nur-Sultan
Hotel The Ritz-Carlton, Astana Nur-Sultan
Nur-Sultan The Ritz-Carlton, Astana Hotel
The Ritz-Carlton, Astana Nur-Sultan
Ritz-Carlton Astana Hotel
Ritz-Carlton Astana
Hotel The Ritz-Carlton, Astana
The Ritz Carlton Astana
Ritz Carlton Astana Nur Sultan
Ritz-Carlton Astana Hotel Nur-Sultan
Ritz-Carlton Astana Nur-Sultan
Hotel The Ritz-Carlton, Astana Nur-Sultan
Nur-Sultan The Ritz-Carlton, Astana Hotel
The Ritz-Carlton, Astana Nur-Sultan
Ritz-Carlton Astana Hotel
Ritz-Carlton Astana
Hotel The Ritz-Carlton, Astana
The Ritz Carlton Astana
Ritz Carlton Astana Nur Sultan
Ritz-Carlton Astana Hotel Nur-Sultan
Ritz-Carlton Astana Nur-Sultan
Hotel The Ritz-Carlton, Astana Nur-Sultan
Nur-Sultan The Ritz-Carlton, Astana Hotel
The Ritz-Carlton, Astana Nur-Sultan
Ritz-Carlton Astana Hotel
Ritz-Carlton Astana
Hotel The Ritz-Carlton, Astana
The Ritz Carlton Astana

Frequently asked questions

Does The Ritz-Carlton, Astana have a pool?

Yes, this property has an indoor pool.

Is The Ritz-Carlton, Astana pet-friendly?

Yes, this property allows cats and dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of KZT 50000 per stay.

How much is parking at The Ritz-Carlton, Astana?

Self parking is free at this property.

What time is check-in at The Ritz-Carlton, Astana?

Check-in start time: 3 PM; Check-in end time: 5:30 AM.

What time is check-out at The Ritz-Carlton, Astana?

Check-out is at noon.

Does The Ritz-Carlton, Astana provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of KZT 30000 per vehicle applies.

Where is The Ritz-Carlton, Astana located?

Located in Yesil District, this luxury hotel is within a 10-minute walk of Parliament of Kazakhstan, Singing Fountain, and Bayterek Tower. Kazakhstan Central Concert Hall and Kazakhstan Ministry of Foreign Affairs are also within 15 minutes.

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The Ritz-Carlton, Astana Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 48 out of 53 reviews
Rating 8 - Good. 2 out of 53 reviews
Rating 6 - Okay. 1 out of 53 reviews
Rating 4 - Poor. 1 out of 53 reviews
Rating 2 - Terrible. 1 out of 53 reviews

10/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10

Great hotel and next level down five stars
Stayed 1 night in May 2025

10/10

All around a great hotel
Stayed 2 nights in Jul 2024

10/10

Overall, incredible experience
Stayed 1 night in Jan 2025

10/10

A true 5 star property
Stayed 3 nights in Jul 2024

10/10

Everything was outstanding
Stayed 1 night in Sep 2024

10/10

Best hotel ever, Asan was the best! He had a cake specially made for me after Team USA competed. Best hotel!!!
Stayed 3 nights in Oct 2024

10/10

The hotel itself is beautiful and the people working there are really kind and caring all time. Its really conveniently located and food there or around is good.
Stayed 2 nights in Nov 2023

10/10

The experience was great and the hotel staff were very friendly. Our room was on the 16th floor with stunning view.
Stayed 4 nights in May 2024

10/10

Overall, excellent hotel. However, the service falls short of the standard expected at Ritz hotels. Some staff members appeared to lack proper training.
Stayed 2 nights in Jan 2025

10/10

The hotel is amazing! The service and stuff outstanding!
Stayed 2 nights in Jun 2023

10/10

It is very good hotel from all sides. It is very clean. Personnel is very friendly. I have nothin negative to say.
Stayed 7 nights in Feb 2023

6/10

There is a night club on the third floor, which has a an open air bar and dance floor. Horrible loud music which you can hear in your room. No matter what floor you are on. Make sure to ask for the room which does not face this place
Stayed 2 nights in Jul 2024

8/10

All of the employees were extremely helpful. They called me by name and were very friendly. I had reserved a city view room but got a room with a view of the outside maintenance shack. My bathroom had a shade with spaces on each side where I could see out to the shed and several times saw the employee going in and out of the shed. I never felt comfortable in the bathroom or shower. Not acceptable for the Ritz Carlton.
Stayed 2 nights in Sep 2024

10/10

Probably the best option in Astana, especially if you want to be sure the quality is where you expect it. Not cheap, but you get what you pay for. Club Lunge is not worth the upgrade. Breakfast very good even on Ritz standards. Staff is very friendly and good wot work with. On-site restaurants are decent, Selfie on 18th worth mentioning for the impressive wine-list and splendid views of the city. Definately will be back when in Astana.
Stayed 2 nights in Apr 2023

2/10

When my wife and my son arrived at the property early in the morning they were told to sit at the lobby because their rooms were not ready. The problem was that the rooms were booked and paid for the whole day prior to their arrival. When I called up the property to resolve the matter all of the managers were too busy to talk to me. Avoid this hotel
Stayed 1 night in Jul 2024

10/10

Excellent
Stayed 3 nights in Feb 2025

8/10

Stayed 2 nights in Jan 2025

10/10

Stayed 1 night in Dec 2024

10/10

Stayed 4 nights in Sep 2024

10/10

The Staff in the Astana Ritz-Carlton were EXTREMELY helpful. Conscierge Arman booked a trip to a smaller city. Kamilla, from that small city, wrote descriptions of sites and made helpful recommendations. Damili from that small city, supported with advice. Azimat at the front desk was helpful and courteous.
Stayed 4 nights in Sep 2024

10/10

Stayed 1 night in Jun 2024

10/10

Stayed 1 night in May 2024

10/10

Exceeding expectations
Stayed 3 nights in Feb 2024

10/10

Stayed 4 nights in Jun 2023

10/10

Stayed 1 night in Jun 2023