"Good customer service upon arrival, but disappointing experience at breakfast and confusion over our booking. We were greeted with friendly and helpful service when we arrived, and we had booked two nights under separate reservations. At check-in, we confirmed with staff that this had been sorted, and we would not need to change rooms or check in again. However, at 1:00 PM the following day, we received a knock at our door from the duty manager and two housekeeping staff who said they were...

"Lovely room, although to access the room you’re outside, so victim to the weather if it rains. Very spacious and comfortable room. Room service was very noisy very early in the room upstairs."