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"The elevators were not working properly. There were two and only one was working. You had an employee operating the one elevator. Then when trying to get out of the parking lot with your key card they were not operating properly. We had to press the call button to alert someone to lift the arm. To get back in the parking lot we had to back up and have someone press the button and the out arm went up for us to enter."

"Hotel was ok not really what I expected and the rooftop lounge wasn’t open"

"Hotel rooms was given away when I booked online for 2 beds in both rooms. They said the hotel was overbooked. Had 2 girls in one room and 4 girls in another in king size beds. Where are they suppose to sleep with 4 girls? Explain that!!!"

"The hotel was very crowded and hard to navigate throughout the common areas. Extra-long waits for the elevators. The staff was very rude and seemed overwhelmed and understaffed, given the volume of guests. Our room keypad was malfunctioning, and we got locked out every time we left the room. Due to the large number of guests, we had to wait 20-30 minutes each time to get into our room. We were not provided the complimentary three-hour parking as listed on the website and had to carry our luggage two blocks to the hotel. The room was clean for the most part, but we found pills on the bathroom floor and in different areas of the room. I would not be staying at this property in the future, as our family vacation wasn't the best due to this hotel, and we were delayed and late for events because we had to stand in line for an extended period to gain access to our room."

"A little rundown, and very crowded, but overall experience was great. Staff was really nice and super attentive!"

"Convenient to airport and included free shuttle. Front desk staff and bartender went above and beyond to make us feel at home. Excellent stay!"

"The early check in was super convenient since I arrived a couple hours earlier. Clean rooms, quiet areas, friendly staff. My first time in a Hilton was nothing short of amazing"

"The staff was very courteous. The room was clean, neat and tidy. My entire stay from check-in to check-out was seamless. I experienced no issues and really enjoyed my stay. I look forward to returning on my next visit. I highly recommend this hotel."

"Definitely not as expected. I would not stay there again."