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"Great food, nice rooms and great staff "

"Great location "

"Shops were nearby"

"Very friendly staff and clean rooms. The only setback is the bathroom which is toilet and shower combo. The instant shower is also not easy to get used to."

"The room wasn't as shown in the picture. At first the staff asked me to cancel my booking and re-register at their rates, which was impossible to do via the Orbitz App. Then they finally gave me a room after much wrangling. Morning came by, I started to shower then the water was cut-off a minute into it. Totally frustrating exprerience!"

"Staff were exceptional 👌 Ambience great Room spacious clean and modern Royal breakfast❤️ we will definately come back Thank you Sovereign hotel 🏨 "

"Very strategically located in a prime location within the City of Kisumu, the hotel is convenient in terms of proximity to banks, shopping malls, airport, coaches, hospitals and key Government and corporate installations. Very ideal for both corporate and leisure travelers. The Team at Sarova Imperial are quire professional, first great impression has to be Godwill and the exceptional Mercy at the Hotel's Main Reception and the Waiting Team at Florence Restaurant were absolutely amazing! The Hotel boasts of a number of fully appointed conference rooms ideal for various sizes. The hotel rooms are quite spacious, clean and comfortable, the AC could be increased slightly 22 is still quite warm for the humid environment and occasionally gets uncomfortable. Overall, very highly rated at 9/10 on attention to detail, excellent food quality and dining variety, kudos to the chefs!!! and very welcoming and professional staff. Would be great to add at least water for half board meal plan. Thanks for being my go to choice whenever I am in Kisumu. Machiegni!"

"Horrible. When you put in order for food, it took 1 1/2 - 2 hours to get it. No hot water the last day. And wifi was spotty at best. Television didn't work properly the entire time. I will never be booking this place ever again. "

"We had a wonderful stay here - an oasis of calm in the hustle and bustle of central Kisumu. The rooms were clean and of a much higher standard than most other hotels in the area. "