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"Very clean and well maintained room. "

"Really good staff service and clean room! We recommend booking this hotel!"

"Friendly staff, nice view from the room, hearty breakfast, reasonable pricing... would definitely come back!"

"Was able to get early check in for free.Staff are very pleasant.Breakfast need more variety.Overall was a great place to stay and highly recommended."

"Kobe Plaza Hotel West was a super convenient and comfortable base for exploring Kobe. The best part? The location. It’s only a few minutes’ walk from Motomachi Station, so getting anywhere is really easy. You’re also right next to Motomachi’s shopping street and just a short walk from Chinatown, which means endless food options, snacks, cafés, and late-night bites. If you like wandering around and discovering little local spots, this area is perfect. The hotel itself is clean, simple, and has everything you need. The rooms are standard size for Japan, they’re cozy and well-kept. Wi-Fi works great, and there’s even a laundry area on the 2nd floor, which is the same floor for breakfast. Big shout-out to Julia, who helped us during our stay. She was super friendly and made our stay easier. Having someone that helpful at the front desk really makes a difference"

"Airport Shuttle was a bonus, very convenient. Spacious room for the price"

"Everything was great"

"This hotel ticked all the boxes - great location near airport and free shuttle bus to the terminal, excellent breakfast included in price , comfy room and amazing value for money. Would definitely stay here again ."

"The room was clean and comfortable, and the staff were terrific-- friendly and eager to please."