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Good

Very nice kind staff and clean

Perfect

Stayed in the glamping tent with my family of four (including a 5 & 9 yr old). Such a wonderful spot - tent was comfy w/ a dedicated toilet/sink room in a separate adjacent little building. Had a wonderful fire pit which the staff lit for us in the evening at the time we requested (on our was back from dinner we texted them from their very helpful app). All amenities in the main building were super clean, very new, and meticulously curated in a minimalist style. It had (x3) private Onsen baths...

Very nice family-run ryokan that's on its fourth generation. Public transit won't get you there easily- but you don't have to worry- you can call ahead and they will pick you up Matsumoto station (at 3:30 or 5:30 pm.) They will also drive you out in the morning so you can catch public transit for your sightseeing. Great food, will make you want to come back for dinner! Definitely get their house made soba at least once. Rooms were large, comfy and traditional; a nice break from the...

Excellent meals and clean, comfortable room

Amazing ryoken

Miyama Ouan offers an authentic Japanese cultural experience in beautiful high country/alpine location. Meals were of a variety of ingredients, delicious and always beautifully presented. Miyama Ouan rooms are very comfortable, warm, beautifully cleaned, with private and public onsen. The Hirayu location is in close proximity for bush walking, sight seeing, and to the cable car and bear ranch.

The staff was very pleasant and very helpful. The accommodation were a 10/10

Easy check in.

Staff was helpful

The location of the hotel is in an excellent place with proximity to the central castle in the city.

From the very start to the very finish of our stay, my family and I felt so very welcomed. The hotel was extremely clean and orderly. This particular hotel is very cozy. The onsen bath/ ofuro was extremely relaxing, clean, and refreshing. The staff are above and beyond professional and extremely courteous. We will definitely come back to stay at this hotel. We highly recommend this hotel after a long day of hiking and sightseeing.