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"Clean comfortable room. Perfect for one night passing through Nagano "

"The room was great, all clean, the service was great all the time and we really enjoyed the Onsen and the hotel itself. Great experience, we’ll return soon, no doubt."

"Everything and everyone were leaps and bounds above expectations. The staff were incredibly helpful and accommodating. The onsens were beyond par. The perfect complement when snowboarding Hakuba all day. It was an incredibly relaxing experience when coming back to our room. The amenities at this hotel were fantastic and our room incredibly spacious and relaxing. I would definitely stay here again. "

"훌륭한 시설"

"Great location. Right next to the Karuizawa station, outlet and snowfields. Shuttle scheduled to come every 15-30 minutes to take you around the resort, outlet and other snow fields. Staying at resort also gives you discounted rates with the ski lifts and gear rental. Spacious room. Great for families."

"めっちゃ良かったです！ 最高でした"

"早餐非常美味，尤其是當日現烤的麵包和味噌湯。但連住8天還是有點膩，希望可以再多一點變化。 房間雖然舊，但很乾淨，打掃人員很親切負責。"

"全て満足です"

"房間有點小，不過酒店地點方便，有收費停車場，早餐食物選擇不多，但足夠。酒店附近有很食肆，步行可到松本城及松本美術館，非常方便。酒店非常貼心，有面膜及暖包提供，藉得一贊。"

"Stanza pulitissima e organizzata bene. Poizionato a 100 metri dalla stazione. Migliore hotel del mio viaggio in giappone"

"S"

"Very friendly staffs"

"Great"

"超棒的地點與服務"

"Clean and tidy, easy walk from the station. Fast check in and check out. Great value for money"

"Staff was excellent in making sure we had a comfortable room. Provided all the helpful details about the amenities and services. Always smiling and willing to help. "

"Lovely people, gorgeous property. Book restaurant on premises in advance."

"Lovely hotel near Matsumoto Station within walking distance of everything. Friendly staff, new/clean rooms, and breakfast was good. Also free coffee/drinks at certain times of the day for guests. Would stay again!"

"We had a wonderful stay. The staff were absolutely delightful and went out of their way to accommodate any requests including the dietary requirements of one person in our group. We were on the breakfast and dinner meal package and the options each day were fantastic, with a vast selection of European and Japanese options. One thing to note is that the hotel isn’t located in a town centre. Instead, it’s directly opposite a beginner lift in the Imori area, giving easy access to the slopes. The...

"Everything was perfect"