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"Great location and good breakfast "

"All as expected from a 1st class hotel "

"Clean, inviting, comfy bed, "

"Parking right next to the hotel, right next door to the service station with Casta, WHsmiths, Mcdonalds and mini Asda at the far end. Inside the room was silent; no traffic noise at all. Beds are comfy, place is clean and tidy and wardrobe space with hamgers provided. Bathroom small but functional, hot water ran quickly and water pressure was good. Staff member on arrival (Carol) was polite, smart and friendly. She took our car reg for parking and told us all we needed to know. In the morning, Trisha was an absolute ray of sunshine, so friendly and welcoming. Nothing was too much trouble for her and she brightened up our morning. Over all a very easiy, convenient and comfortable stay at a fair price and no complaints. The staff make this place worth the visit! Thank you"

"Everyone at this facility were polite and helpful. Many useful things and places nearby, such as a big store with everything you need and want (grocery, electronics, cooking ware, and more). Only 2 - 3 blocks away, pedestrian friendly path to barber shops, restaurants, bar, pubs, coffee shops, and an indoor mall about 5 - 6 blocks away from hotel. Walking paths on the Trent River and more. Motorhead (Lemmy fans) can go to a statue in Burslem, a little bit north of the hotel as well. Staff, clean room, great hotel bar/restaurant setup. Parking available, but I didn't use it. I used Uber to get around, since I was on a schedule. "

"Great location and the building has an amazing history"

"Very helpful staff and lovely clean room. The shower head was not the cleanest. You must disinfect a shower at least every quarter and log results (legislative). More often if required. Breakfast could have been more flexible with regards to choice and would have preferred not to have paid extra for certain foods. Overall a lovely stay however."

"Didn't have breakfast. No alcohol available in the bar, general 'tiredness' of the property, especially the bar area and the entrance. Staff very friendly and helpful."

"Been many times, nice team and service, stunning area and old building while new part bran new rooms, excellent fitness center also. Ill say weakest after many dinners would be restaurant."