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"The staff were especially helpful and accommodating especially Bethany and Richard. The friendly manner and smiling faces of the staff were more than enough to make up for a wet windy day. Richard was especially accommodating in allowing me to store my luggage closer to my departure time ( which was quite late into the night). "

"Lovely hotel with cozy clean rooms. Great location shopping, restaurants. "

"Great location, lovely rooms and friendly staff!"

"Staff were very helpful, the breakfast was very good and the hotel was clean."

"Room was very clean, very comfortable beds . Staff were excellent. I had to book the room last minute as my flight was diverted to Cardiff so needed a place to stay. Arrived at hotel at 12am, staff were great checked me in, i asked was there any late night room.ser"

"Very comfortable room, great location, nice breakfast "

"The hotel welcome here was outstanding. I stupidly arrived having booked the wrong date and the reception staff couldn’t do enough to help me sort it out. The rooms are so cosy and I really look forward to coming here again. The staff here understand hospitality. Outstanding and thank you for looking after us! "

"This hotel is amazing! We booked our stay there based on the pictures online. We had no idea how beautiful the place would be. We stayed in a converted Georgian townhouse. To get to our room, we walked through the center garden to a different building. It was exquisite and made you feel the history of the buildings. The location was perfect. We were within a five minute walk of the Roman baths and the Pump Room. It took us about fifteen minutes to get to the Jane Austen Society, the Roman Circus, and the Royal Crescent. I would recommned this hotel to anyone. "

"Friendly staff. Clean room. Good experience."