2/10 Terrible
Bevo R.
18 Jun, 2024
Disliked: Cleanliness
Owner Violated VRBO Camera Surveillance Policy Then Cancelled Stay and Forced Me To Leave w/o Refund
Arrived after dark. Tiny bungalow in the wrong part of town. Door entry keypad system not functional on arrival. A/C out in the master. Not a great feeling for an older an older retired couple. Contacted owner. He refused A/C service and did nothing to resolve. Hot holiday weekend. Would have managed despite challenges, but invasive surveillance cameras caused concern. Bright camera lights triggered on with any motion in front and back yard. Cameras present and operational during entire stay. Annoying and invasive. Requested owner disable for duration of our stay. He refused. Forced this ultimatum: ACCEPT CAMERAS (within 10 min) OR LEAVE WITH NO REFUND. Called VRBO. Spent over an hour confirming the VRBO Privacy which clearly states NO CAMERAS will be present unless they are clearly identified in the listing, (prior to booking), along with a complete description of all areas of coverage. NO PRIOR NOTICE OR CONSENT WAS GIVEN so the presence of any cameras were a clear violation and subject to refund if they were a reason for early departure.
SECOND VIOLATION: UNDER NO CIRCUMSTANCES CAN ANY OUTDOOR CAMERA POINT AT OR INTO ANY INTERIOR SPACE. Each of this owner's obnoxious and invasive cameras pointed at glass windows and doors with no cover, allowing unobstructed monitoring of the interior. Owner ignored VRBO policy and when I refused to comply with his ultimatum, had my wife and I thrown out by police. VRBO did nothing despite a clear PRIVACY POLICY!
Bevo R.
Stayed 4 nights in May 2024