"It is lack of enough staff. First night, suddenly we wake up at 3 am with a tribble noise due to strong wind causing the window to be open. We could not closed it and lot of rain was entering into our room affecting our stuffs. Went down to reception, he offer to change our room but there no one to help us to get our stuff to move the the new room. I asked for a bottle of water, no room service was available after midnight and also no any water bottle was available to be taken to our room....

"Great stay! Wonderful staff- kind and helpful. Loved the restaurant- delicious food and attentive staff. Room was quiet and clean. Walking distance from the city's namesake. If you have a need to be in Castelo Branco, I highly recommend. "

"Loved this hotel and staff! From the moment I arrived till departure, there was something special about this place! Staff truly cared about my needs and the overall appearance of hotel was top notch! Very well maintained to the highest standard. Breakfast was hearty and checkout seamless. "