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"Hotel is central and easy access to parvilion which is just next door, shopping is very convenient. Like the convenient to all shopping within the premises. 10 mins walk to massage area too. Place was pleasant and quiet too. Only improvement is the bed and the pillow could be firmer will be better for those having back issues."

"Everything was great"

"There is plenty to like and nothing comes to mind for dislikes. We are only staying overnight and the link between the airport terminals and the hotel is all covered and mostly air conditioned. We are OAP’s and it’s any easy walk but there are also transport buggies."

"Wonderful Birthday Stay! Had a fantastic stay at Pavilion Hotel KL by Banyan Tree. A big thank you to Jennis Siaw at the front desk — she noticed it was my birthday from my passport, wished me personally, and even arranged a surprise cake! She also extended our checkout time as the room wasn’t ready at check-in. The hotel is super convenient, with direct access to Pavilion Mall and a link bridge to KLCC. Great service and perfect location — will definitely return!"

"Reserved 2 rooms as we have 2 young teenage kids and weren't comfortable staying on their own so requested for inter-connecting rooms. As that weekend the hotel was full they apologised and said they would be on the same floors but after trying all my kind persuasive ways staff member , AKid went above and beyond to help solve my issue. We also stayed there as the Mid Valley and Gardens mall were on site and the hotel has direct access to the centre. Parking can be an issue even though they have so many parks, it can get full during peak hours. First time to this hotel and it seems it has been refurbished and can't really complain about the rooms. Buffet breakfast was similar daily but again if you don't want to eat in the hotel there are many other options surrounding the hotel. The pool was clean and there wasn't many people using it. Also has a kids pool. They gym was a bit small but good enough for a quick workout. Would return to stay for sure."

"I loved my stay here the rooms were very comfortable and clean .the staff were amazing and very helpful "

"Front desk staff name Ummi is pleasant and always smile t"

"Great stay, well situated for local transport and shopping. Most attractions reachable by public transport from NU Sentral station. Friendly and helpful staff, large room. Breakfast buffet very good."

"New hotel, Convenient location for shopping and restaurants. "