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PHÖNIX Hotel

4.0 star property
Hotel in Bergneustadt with a full-service spa and free valet parking

Choose dates to view prices

Photo gallery for PHÖNIX Hotel

Reception
Exterior
In-room safe, desk, laptop workspace, soundproofing
Front of property
Children's play area - outdoor
PHÖNIX Hotel offers a peaceful retreat with its beautiful garden and children's playground. Guests can book spa treatments including manicures and hot stone massages, then savor Regional specialties at the Panorama Restaurant with scenic views.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Gym
  • Bar
  • Pool
  • Spa
  • 24/7 front desk
  • Room service
The current price is AED 489
AED 524 total
includes taxes & fees
20 Nov - 21 Nov

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Single Room

Standard Single Room | In-room safe, desk, laptop workspace, soundproofing

Standard Single Room

8.4 out of 10
Very good
(6 reviews)

Highlights

Separate sitting area
Soundproofed
Heating
Flat-screen TV
Bathrobes
Private bathroom
Hair dryer
Satellite channels
  • 17 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double Room

In-room safe, desk, laptop workspace, soundproofing

Standard Double Room

Highlights

Separate sitting area
Soundproofed
Heating
Flat-screen TV
Bathrobes
Private bathroom
Hair dryer
Satellite channels
  • 20 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Comfort Double Room, Park View

Comfort Double Room, Park View | In-room safe, desk, laptop workspace, soundproofing

Comfort Double Room, Park View

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Soundproofed
Heating
Flat-screen TV
Bathrobes
Private bathroom
Hair dryer
Satellite channels
  • 20 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Triple Room

Family Triple Room | In-room safe, desk, laptop workspace, soundproofing

Family Triple Room

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Soundproofed
Heating
Flat-screen TV
Bathrobes
Private bathroom
Hair dryer
Satellite channels
  • 23 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Family Quadruple Room

Family Quadruple Room | In-room safe, desk, laptop workspace, soundproofing

Family Quadruple Room

Highlights

Separate sitting area
Soundproofed
Heating
Flat-screen TV
Bathrobes
Private bathroom
Hair dryer
Satellite channels
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Deluxe Double Room, Park View

In-room safe, desk, laptop workspace, soundproofing

Deluxe Double Room, Park View

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Heating
Flat-screen TV
Bathrobes
Private bathroom
Hair dryer
Satellite channels
  • Park view
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Map
Am Räschen 2, Bergneustadt, 51702

What's nearby

  • Aggertalsperre - 7 min drive - 2.3 km
  • Gumbala Water Park - 8 min drive - 7.0 km
  • Eckenhagen Monkey and Bird Park - 8 min drive - 7.9 km
  • Monte Mare Reichshof-Eckenhagen - 11 min drive - 10.0 km
  • Listertalsperre - 18 min drive - 17.8 km

Getting around

  • Gummersbach Station - 16 min drive
  • Cologne - Bonn Airport (CGN) - 52 min drive

Restaurants

  • ‪Star - ‬4 min drive
  • ‪Selammm Döner - ‬17 min walk
  • ‪Schwarzenberger Hof - ‬4 min drive
  • ‪Pizza 49 Daro - ‬3 min drive
  • ‪Holsteiner Fährhaus - ‬9 min drive

About this property

PHÖNIX Hotel

Upscale hotel
You can look forward to a terrace, a garden, and a playground at PHÖNIX Hotel. Treat yourself to a manicure/pedicure, a facial, or a massage at the onsite spa. The on-site Regional cuisine restaurant, Panorama Restaurant, offers lunch, dinner, and al fresco dining. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a bar.
You'll also enjoy perks such as:
  • An indoor pool
  • Free self parking and valet parking
  • A roundtrip airport shuttle (surcharge), an electric car charging station, and newspapers in the lobby
  • Tour/ticket assistance, a vending machine, and an elevator
Room features
All 58 rooms feature comforts such as laptop-compatible safes and laptop-friendly workspaces, in addition to thoughtful touches like separate sitting areas and bathrobes.
Extra amenities include:
  • Bathrooms with showers and free toiletries
  • 20-inch flat-screen TVs with satellite channels
  • Separate sitting areas, heating, and daily housekeeping

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  • Pool
  • Spa
  • Pet friendly
  • Parking included
8.6 out of 10, Excellent, 74 reviews
The price is AED 323
AED 346 total
includes taxes & fees
29 Nov - 30 Nov
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Panorama Restaurant

Things to do

  • Billiards/pool table
  • Full-service spa
  • Gym
  • Indoor pool
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Full-service spa

  • Facials
  • Hot stone massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 20-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Renovations and closures

This property is closed from December 31 2025 to January 1 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Cribs (infant beds) are available for EUR 15.0 per stay

Property payment types

Important information

Optional extras

  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 15.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

PHÖNIX Hotel Bergneustadt
PHÖNIX Bergneustadt
PHÖNIX Hotel Hotel
PHÖNIX Hotel Bergneustadt
PHÖNIX Hotel Hotel Bergneustadt

Frequently asked questions

Does PHÖNIX Hotel have a pool?

Yes, this property has an indoor pool.

Is PHÖNIX Hotel pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 15 per pet, per night. Service animals are exempt from fees.

How much is parking at PHÖNIX Hotel?

Self parking and valet parking are free at this property.

What time is check-in at PHÖNIX Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at PHÖNIX Hotel?

Check-out is at 11:00 AM.

Does PHÖNIX Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is PHÖNIX Hotel located?

Situated in Bergneustadt, this spa hotel is steps from Bergisches Land Nature Park, and within 3 mi (5 km) of Aggertalsperre and Lieberhausen Church. Gumbala Water Park and Eckenhagen Monkey and Bird Park are also within 6 mi (10 km).

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PHÖNIX Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 62 out of 145 reviews
Rating 8 - Good. 65 out of 145 reviews
Rating 6 - Okay. 12 out of 145 reviews
Rating 4 - Poor. 4 out of 145 reviews
Rating 2 - Terrible. 2 out of 145 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ilona

Liked: Amenities
Perfect hotel for relaxing. Great SPA. Wonderful view. Tasty food ❤️
Stayed 1 night in Jan 2024

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Good reliable hotel on a hill. Not convenient without driving
Stayed 2 nights in Sep 2024

10/10 Excellent

Stefanie

das Personal, das Essen inkl Frühstück, das Schwimmbad, das Zimmer = top nur das Bett war mir persönlich zumindest zu weich
Stayed 1 night in Aug 2025

6/10 Okay

Christine

Tolle Aussicht- sehr nettes & bemühtes Personal
Stayed 1 night in May 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schöne ruhige Lage für eine Auszeit. Netter Wellness Bereich. Gutes Frühstück
Stayed 1 night in May 2025

10/10 Excellent

Lars

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alles Topp! Sehr nettes Personal!
Stayed 3 nights in Apr 2025

8/10 Good

Dr. Sad

Liked: Amenities
Sehr gut
Stayed 2 nights in Mar 2025

10/10 Excellent

Raik

Liked: Staff & service, amenities, property conditions & facilities
Würde ich wieder buchen
Stayed 2 nights in Mar 2025

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Niks op aan te merken. Leuk verblijf, lekker eten en een goed bed. Sauna en zwembad zijn proper.
Stayed 1 night in Mar 2025

8/10 Good

Birgit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traumhafter Spa-Bereich, traumhafte Aussicht Bettdecke war im Februar leider zu dünn für mich
Stayed 1 night in Feb 2025

10/10 Excellent

Daniel

Ausgezeichnet
Stayed 1 night in Feb 2025

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ich war eine Nacht im Hotel, mir hat alles super gefallen. Wellnessbereich perfekt mit Sauna. Alle Mitarbeiter super freundlich, Essen im Restaurant sehr guter Auswahl. Immer wieder gerne.
Stayed 1 night in Jan 2025

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Wir waren sehr zufrieden
Stayed 1 night in Jan 2025

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr nettes und angenehmes Personal Sehr gutes Preis- Leistungsverhältnis Und Frühstücksbüffet Das Zimmer ist ein wenig in die Jahre gekommen aber sauber Leider konnte ich aufgrund der persönlichen Umstände Saun- & Schwimmbad nicht nutzen. Öffnungszeiten bis 22:30 wären toll gewesen
Stayed 1 night in Dec 2024

10/10 Excellent

Adolf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles okay
Stayed 1 night in Nov 2024

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gerne wieder

Gute, viele Parkmöglichkeiten. Schöner Wellnessbereich. Schönes großes Doppelzimmer. Frische Brötchen vom Bäcker.
Stayed 1 night in Oct 2024

10/10 Excellent

Petra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Wochenende war ganz Wundervoll
Stayed 2 nights in Jul 2024

8/10 Good

Karl-Heinz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Angenehmer Aufenthalt, freundliches Personal, kleinere Optimierungen im Saunabereich möglich
Stayed 2 nights in Jun 2024

6/10 Okay

Christopher von

Liked: Cleanliness
Disliked: Staff & service, amenities
Für eine Nacht reicht's, aber weder ist der Raum klimatisiert, noch sind die Betten wirklich Kingsize - es sind halt zwei Matratzen mit Lücke. Das Personal hat die Rezeption nicht im Blick, es gibt auch keine Klingel - Wartezeiten vorprogrammiert. Es gibt keine Jalousien, im Sommer wird's also um 4:30 Uhr hell im Raum - geht absolut gar nicht, wenn man nicht dran gewöhnt ist. Man hört die Straße trotz geschlossenen Fenstern, generell ist das Zimmer sehr hellhörig gewesen. Dafür 25€ für eine Nacht für einen Hund finde ich unverschämt.
Stayed 1 night in Jun 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schöne Umgebung, ruhig gelegen, tolle Zimmer, sehr freundliches Personal, tolles Frühstück - nur zu empfehlen 👍
Stayed 1 night in May 2024

8/10 Good

Jochen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Großes, sauberes Zimmer / Badezimmer. Kostenlose Nutzung des Wellnessbereichs (Sauna / Pool). Sehr gutes Frühstück. Kostenlose Parkplätze.
Stayed 1 night in Apr 2024

10/10 Excellent

Fritz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir fühlten uns direkt zu Hause
Stayed 4 nights in Jan 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Da das Wetter am Wochenende nicht mitgespielt hat, haben wir die Saunalandschaft genossen.
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir haben uns sehr wohl gefühlt, vor allem die himmlische Ruhe
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schöner Blick über Bergneustadt.
Stayed 2 nights in Sep 2023