4/10
Stunning property. Beautifully designed and renovated. Unfortunately the level of detail that they gave to the building has not extended to the service provided. Mostly unattentive staff, however, it seems to be that it is ingrained culturally because it is more than just an isolated incident, it’s part of the overall experience at the hotel. There is no feeling of luxury apart from the building itself, no experience beyond the beauty of the Palace. Pool service was almost inexistent, terrace service very deficient. They seem to be very reliant on events and not very much into providing guests with an ultimate enjoyment in Getxo.



Sergio Alfonso
أقام 3 ليالٍ في شهر يونيو عام 2025