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"Swimming pool not working Airport shuttle drop off not available "

"Room was very nice. Polite staff,but poor communication between them. Horrible internet. Stayed 3 nights, every time I came to the room, I had to walk to the reception to get reconnected under pouring rain. Because room was not in the same building as reception."

"good"

"Clean room, "

"Amazing hotel"

"Despite its scenic location, landscaped layout and stylish rooms, this hotel currently lacks the standards of a truly higher end offering. Staff are very polite and friendly but not at all experienced. Breakfast was quite lacklustre, despite the bounty and variety of local produce. Large cleaning carts parked in guest toilets, conversations interrupted with POS machines to settle extra charges in haste signal some training and managerial issues. The hotel group may be expanding a bit too fast and its service standard is not in keeping with a five-star at all. "

"It was so loud with music playing until 4am for the 3 nights we were there. It really ruined the trip. "

"Great staff (espially the waiters/bar staff) and hotel. Stunning views from our room. Breakfast was supurb and the fact that is served until noon such a treat. If we go back to Bitez this will be the hotel we book. "

"The staff at check-in were very kind and helpful. On the first day, I was given an “upgraded” room, but since it had one large and one small bed, there wasn’t much space to move around not ideal for a five-night stay. The next day, they changed it to a regular room on an upper floor, which was much better. The minibar wasn’t cooling, but I didn’t really need it, so I mentioned it at check-out. The location is very central, the pool area is nice and never crowded, and the breakfast was lovely. The lady making omelettes had such positive energy! However, there was no filter coffee available at breakfast or at the bar , only machine coffee.( It is a bit dissapointing I have to say ) Overall, though, it’s a nice hotel with good value for money. During check-out, staff could maybe be a bit more engaging (for example, asking how the stay was ), but everything else was great!"