"The room we had was large, but smelled like smoke, despite it being a non-smoking room. The toilet was wobbly, yes totally wobbly and it was a handicapped room. If someone was disabled, they will hurt themselves. The shower was terrible. There was no place to put shampoo/conditioner, except for the floor, which was not ideal. The shower curtain was short, so it didn’t keep the water from running ALL over the bathroom floor, which was very unpleasant. The towels were very thin, and the blow dryer...

"Everyone was great. And the cleaning team deserves a raise, they did a great job!"

"I’m big on customer service, so I do want to share one piece of feedback. Upon arrival, there was a bell attendant on his phone who did not offer to help, even as my daughter and I struggled to carry our bags up the stairs. That was the only downside of our stay. Otherwise, everything from start to finish was excellent. The staff was very attentive whenever we needed assistance, and the hotel is in a prime location—within walking distance to Little Italy, SoHo, and Canal Street, which made...