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"Staff was so good. Very friendly and hard working. Food was excellent. Highly recommend to those who want a get-away."

"We enjoyed our stay at Ichinoyu a lot, room is very comfortable and newly renovated. The welcome drink and meals really showcase the hospitality of Japanese high standard. We felt being very well taken care of. Onsen environment is very peaceful, I spent the whole afternoon there looking at the trees and listening to birds sing. We had a great time and will definitely come back next time we are in Hakone."

"All staff were very friendly, the facility was clean, and there were plenty of amenities. The outside hot tub was very nice. The hotel is located far from Gora Station. If you have large luggage and need a ride to the station, you should book the hotel ride as soon as you check in. Otherwise, there are no taxis available in the morning. "

"Beautiful hotel. The view on the balcony was superb. Staff were super friendly and helpful. Would definitely come back. "

"The room was well kept and clean. Very close to the train station and the breakfast was excellent!"

"A beautiful hotel. We had a large and well appointed bedroom on 6th floor with a balcony overlooking the stunning green landscape with a spring water bath and swing chair. Staff can’t do enough and you feel very well looked after. Nice touches such as free drinks and ice cream. Wonderful onsen and Japanese garden. Very extensive breakfast buffet. It’s a large hotel and was very noisy when we arrived but was quiet and peaceful after that and had a wonderful air of calmness. Get very clear and detailed instructions from hotel on where to pick up shuttle bus from Gora station to hotel on arrival as this was very confusing from information given which needed to be much clearer. "

"We loved the hotel! The breakfast was amazing. "

"Excellent resort "

"I like the free coffee, free ramen, free ice-cream, free yakult and free parking. Check-in and check-out are automated and easy. "