"This hotel is absolutely old and disgrace including"

"Just there as a stop over whilst we attended a wedding locally but, not at the hotel itself. Very nice, clean and spacious rooms. We did bring our swimming gear but, didn't make it to the pool. We had received a message beforehand about times etc., but maybe something in the room would have helped us to organise ourselves. Breakfast nice, bar food good and staff really friendly. Corridor noise in the morning, I guess with people heading to the amenities, was a little loud. Generally quite...

"Staff wasn’t helpful with assistance, incorrect information given several times"

"This hotel is closed we were rebooked at the Europa Gatwick hotel a sister hotel connected with the Britannia Hotel chain. On the out side it looked ok check in was fine and the front desk staff were friendly and helpful. The twin room i booked was pretty spartan, lacking in pillows, one per guest, the beds were absolutely atrocious one could feel the springs thru the mattress and the bed creaked something chronic, there was also a very strange nude picture of a women on the wall over the bed...