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"The Shangti-La is just a step up from other hotels. Yes, it's big and busy but the staff go out of their way to really spoil you. I'm vegan and they bent over backwards to ensure I had a great breakfast, sent soy milk to my room tweaked dishes so I ate well. And the location - oh my. We stayed in a garden room and could walk straight out looking at the sea. Room had a shower and a bath, was well stocked. Water in the fridge every day. Their Spa was great too. I can't think of anything bad about the place. We just didn't want to leave. "

"After a terrible check-in process (lack of training) the hotel was great . One thing though the bathrooms are depressing and tired ."

"Excellent modern room with a fantastic view of the bay. Impeccable service throughout (housekeeping and dining). Faultless. "

"Great family friendly hotel "

"Good hotel and friendly staff"

"Great location and friendly staff "

"Friendly and very good customer service especially from the front desk,which i can thank enough to help me solve some of difficult face during my stay!!worth for money"

"The property and staff exceeded my expectations! Next time I am back in town I will definitely stay there again. "

"The property is not well cleaned and maintained, and the room was really stuffy and air circulation is really bad. Bathroom with no fan nor window."