2/10 Terrible
Christie
Traveled with partner
23 May, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Was very disappointed overall. Climate control was an issue. The inability to control your own rooms temp has to be addressed. The outside temp was about 59. The room temp was 66. We contacted the desk about it and they said it is one or the other, heat or cooling, and that it was controlled by the hotel. Since they had two large events going on the ballrooms, they had it on cool. So we had to freeze. Their option was they could bring us more blankets. Overall the room was poorly maintained. Cracking plaster on the walls. Huge chunks of cracking and broken ceiling in the bathroom. Vent was filthy. Toilet made an absurd screaming noise when flushing. Paint chipped and peeling in the closet. Overall just in disrepair, not at all what was expected based on previous reviews. There was a service cart outside the elevator on the third floor when we checked in, loaded with dirty dishes. It was still there the next day when we left.