"Krystal at check-in was very knowledgeable and thorough. She went over our booking information, told us about our perk, explained to us about the bar and restaurant, where we dined. She welcomed us immediately and gave us a room upgrade. We will definitely be back our next time in Seattle. We have stayed at other hotels as our son and daughter in law have a small apartment with 2 cats. She is an absolute gem!!"