Find Hotel with a Concierge in Bourse-Esplanade

"Guests are not allowed to use the refrigerator; if you want to use it, you have to pay 10 euros. I paid 250 euros per room per night. The minibar is off-limits; if you want to eat anything, you have to pay a 100 euro deposit. Most five-star hotels include this in the room rate. When I asked if they could remove items from the refrigerator so I could store yogurt and medicine, the hotel said they could, but I would have to pay an extra 10 euros. The room was very old. The air conditioning didn't work; I asked the hotel to fix it, but they sent a fan instead. The curtains wouldn't open. When showering, the hot water suddenly turned cold. This is a five-star hotel? It doesn't deserve five stars; two stars would suffice. I feel terrible; it was a really bad experience."

"5 minute walk from train station! 5 more mins, and we were in the heart of this beautiful city. Nice rooms, helpful staff, many food options close by"

"One of the best hotels we have stayed at - the staff is extremely friendly and welcoming. We were travelling with a baby and they put so many thoughtful touches in the room it made the stay all the more memorable. Highly recommended!"

"excellent staff. very good breakfast, easy access to town (direct train to the city centre). highly recommended"