"The room had no a/c, being an American, I figured I didn’t know how to work the a/c system. I googled how to use it. Watched videos. It still wasn’t working. The first night was super uncomfortable. The second night I asked, they told me my room had no a/c and gave me a portable fan. That I had to carry up to the second floor. Pool was closed. Elevators were also closing due to maintenance. Staff were as extremely nice. I didn’t know we had to pay for breakfast, not worth $12 each person....

"Solo estuve una noche y llegué tarde. Por lo tanto, no recorrí el Hotel. Pero, la habitación estaba impecable."