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"I received a message from The hotel telling me that the Airport shuttle was not available in the afternoon between 12-5pm which was disappointing as I arrived at 1 pm so I took the bus. It was only available mornings and evenings. "

"Wish it were closer to airport."

"Amazing stay as always, third time at this hotel and will be back again. Check-in to Check-out, every thing was perfect!"

"Room was showing it's age but the breakfast was very good and it's proximity to Disneyland was a huge plus."

"Great stay. Would return soon"

"AC was okay. Room was fine."

"The location of this property is perfect, very hard to beat unless you're staying in a Disney hotel. You are around a 15-20 minute walk away from Disneyland park and a 10-15 minute walk from the shopping centre. The hotel operates a free shuttle to the park, we were told, if you don't fancy the short walk, but we ended up walking everywhere since it was a very lovely sunny weekend. The room was clean and had what you needed for your stay. The only issue is that the rooms are not soundproof, so you might hear other guests if they are being loud, which is the only downside to this property, but a simple gesture for them to turn the noise down should work :). But the location more than makes up for it. Other than that, it was a great stay for the time we were in the room, which wasn't a lot of time. Would recommend for anyone who is thinking about staying near Val d'Europe or going to Disneyland. "

"I genuinely don’t even know where to begin—this was, without exaggeration, the worst hotel experience of my life. What was supposed to be a magical trip for my daughter’s birthday turned into a complete disaster, entirely because of this hotel. Dream Castle Hotel advertises itself as a 4-star property, but that is beyond misleading—it doesn’t even meet the most basic standards of a roadside motel. From the moment we arrived, everything went wrong. After an exhausting eight-hour flight with two young children, we arrived hoping for at least a bit of understanding or basic human decency. Instead, we were met by the worst front desk representative I have ever encountered. She was incredibly rude, dismissive, and completely unwilling to help. She refused to let us check in even a minute before 3 PM—no flexibility, no empathy, nothing. My children were so exhausted they were literally sleeping on the lobby couch, and she showed absolutely no concern. The hotel itself is extremely outdated, poorly maintained, and honestly just dirty. Everything feels old, worn down, and neglected. The amenities are in terrible condition, and cleanliness clearly isn’t a priority here. At one point, I grabbed a sandwich from the bar and it was completely frozen inside with the frozen chicken you couldn’t bite on. The fridge in our room was not working upon arrival and when I called to fix it, it was not fixed at all ,nobody even came. Avoid this place at all costs."

"Wasn’t worth what I paid for. Room run down, staff unfriendly and pool closed. I literally chose this place over the other for the pool."