Search Cottages in Brazil

"Employees in the Soda Shoppe and Rockwood Bar and Grill, along with most on the casino floor were excellent. Women at the reception desk, both the day we checked in to the hotel and the morning after, were awful. Smiles were forced, border line rude. One said about my daughter, in an absolute ignorant tone, “I hope she’s 21 (years old)!”. We were well aware it’s a 21+ establishment."

"Found bed bugs in my room, bathroom wasn't cleaned before I checked in and there was trash hidden around the dresser"

"2nd time here and still having hot water issues"

"yes"

"Loved the pillows, best I've slept on in awhile. "

"Parking was easy to find. Rooms were large and fair for the price. The gym was very small, and I couldn't find the pool. Breakfast was also good."

"The pool was freezing and we were unable to sqim, heard a cuatomer complain to lady atvdesk and she told the guy that he can leave or she can call the cops, the guy was just asking why the pool was cold and couldnt they turn heat up. Also when checking in she was being rude on the phone and put her on hold rolling her eyes like she was being bothered. I also had 2 rooms and she took 2 deposits off my card and daughters card and i asked why when we paid for both rooms with 1 card, she got mngry with me. This is poor customer service and we will not be returning.ypu jad alot b of angry gueast last night over the service and the pool. The only reason why we didnt co.e say anything was because we felt she would call cops. I woukd seriously looks at your staff and do something about you pool. Rooms were clean. I will say. Your housekeeping staff is great."

"This place has no one to greet you when you walk in. You have to talk to a computer. First key they gave me did not work. Had to get another one made gave me a different room. So we go into 203 and there’s a hot tub in the room. Well we look at the mattress it’s very stained and dirty. Pillows had stains all over them with black hair all in every pillow case Very outdated. Just overall horrible horrible experience "

"Yes"