"It was a reasonable room for the price but was let down by the level of cleanliness. Very disappointing."

"The apartment was good, but the company took a 100 GBP damage deposit (it was supposed to be a hold but the money was debited from my account). They then claimed not to have actually taken the money (despite evidence to the contrary) and despite acknowledging the need to return the damage deposit claim to have done so without actually having done so (because they claim it was just a hold). Communication with them is extremely poor because it is largely through an AI assistant - and when you...

"Great communication. Problem with the key card sorted really easily and quickly"

"Amazing place - spotless! Will definitely stay here again. Gorgeous suites with beautiful decor."

"Very clean and very well decorated."

"NEEDS IMPROVING. The location was fantastic, however there are several things that need work and whoever cleans the flat would know this. The freezer section of the refrigerator is one solid block of ice, pushing open the freezer door. It's so bad that a person needs to make sure the fridge door is closed. The shower hose and drain need attention. The drain gets plugged immediately. The bed is the absolute WORST bed I have ever slept on. I bet the mattress is several decades old. You feel...