4/10 Poor
Anne R.
19 Dec, 2023
Disliked: Cleanliness
A Bright Breakaway
Deciding to have a short break prior to the Christmas rush we booked this premises due to it's location and being pet friendly.
The location is terrific and the premises is fairly well set up.
Sadly the cleanliness let it down dramatically. Unmade bed, rusty toaster, bug filled lights, dirty kitchen floor, microwave, oven trays, window sills all dirty, mouldy bathroom blind and unclean BBQ made for a disappointing experience. This was reported to the property managers who we acknowledge offered to send a cleaner around however we had cleaned it ourselves by then. We found their response .... "We did have an inspection done prior to your arrival however they must have missed these small items that have added up to a large issue for you. " disappointing as we don't feel that poor cleanliness across the premises is "a small item". This is not cheap and cheerful accommodation - you are paying top dollar and have a right to expect cleanliness to match it.
The premises is in need of an overall freshen up.
Anne R.
Stayed 4 nights in Dec 2023