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"We were allocated a disabled room as requested, on arrival we noticed that the corridor leading to the room was cold and on entering the room it was very cold. Presuming the aircon had not been activated I tried to switch it on to no avail. I went to the receptionist to ask for advice on how to turn it on and after checking on his computer screen he informed me that there was no heating at all in my room, but would provide two fan heaters for our use. When we switched on the heaters, the noise was so loud we could not hear the tv! After a sleepless night I asked the receptionist why a room with no heating was allocated to an elderly disabled person in the middle of the winter period, I received an apology and said she would mention it to her superiors. After we left we received a phone call to say we would be receiving a full refund...We have still not received it!"

"Pretty disappointing bar shuts at 10pm What hotel shuts it’s only facility for food and drink at 10 ? "

"Hotel is very jaded and in need of significant refurbishment but that said, it was clean and comfortable. Staff were brilliant and the breakfast, cooked to order was excellent. It’s a very short walk to the centre of Rye and its position gives a great view of the Channel estuary. Good value for money reflected the overall need for modernisation. "

"The staff were lovely and the food was great. We were upgraded to a superior room, which was wonderful and clean but the room was far too hot because it was next to the main working fireplace of the hotel. We had to have the window open the whole time to cool down, (but didn’t make too much difference in temperature) and then smoke from the chimney came into the room."

"Gffgg"

"Hotel great, except for the bed that was rock hard so didn’t sleep very well for 2 nights!"

"Temperature a bit cold"

"Big room and cosy "

"Convenient parking at rear of the hotel via Ringo app. Staff friendly and excellent breakfast."