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"We had a fantastic experience at the Copthorne Merry Hill. Our room was very comfortable with a waterside view and I was delighted to find the en-suite had a bath. The room had Tea and coffee making facilities + biscuits and a fridge containing water and 2 little bars of chocolate; delightful. The staff were really kind, efficient and helpful. Breakfast (buffet style hot and continental) was delicious with continual restocking by staff. We sat outside to eat this morning. We ate in the restaurant one evening and the food was beautifully cooked and presented."

"Hotel clean, comfortable and an excellent breakfast provided. Lovely staff, all pleasant and helpful. We had hoped to use public transport during our stay but the local bus service not very often. "

"Great last minute stopover between Scotland and London. Easy check in and clean room. "

"The staff were very polite and helpful "

"Good stay in a very nice hotel the staff were very welcoming and helpful"

"Grounds are lovely, lots to do."

"First time in a Novotel and I was pleasantly surprised. Very smart modern hotel with a good bed and shower."

"Absolutely beautiful hotel. Thank you for a wonderful stay. "

"For the price could not fault anything! One of the best hotels I’ve stayed in! Staff helpful and friendly. Had an issue with dinner but quickly resolved and given a complementary drink! Although we didn’t need to it was a lovely touch with the sign in the bathroom for complementary toiletries if you’d forgotten them. Towels soooo soft and choice of pillows for the bed."