Search Residences in Brunate

"Spacious room, helpful staff, great location. "

"We stayed here as part of our honeymoon trip to Lake Como and were extremely disappointed, not just by what happened, but by how the hotel handled it. A complete stranger was given a key to our room and entered while I was in the shower. My partner, who was also undressed, was in the room and once the man saw my partner he quickly left. When we spoke to reception, it took multiple attempts and over 7 hours before they confirmed they had spoken to the man and retrieved the key. They stated he was a guest in the hotel and had been directed to the wrong room. He was not carrying any luggage, and they couldn’t explain how this had happened. Eventually they admitted it was human error but again they could not explain how the error occurred. We are not confident that they will investigate properly and ensure other guests safety and privacy. We asked repeatedly to speak to the manager and were told he was refusing to come and speak with us. A senior staff member saw us the next morning but said nothing about the incident. The only ‘compensation’ we were offered was a 10% discount if we stayed another night — at a rate higher than what we could find online. Additionally, many of the spa facilities advertised on the listing are closed or incomplete. You have to give staff notice to access the steam room and saunas, and the pool, jacuzzi, and Turkish bath are all closed until July — though the hotel only opened in April. We sent the hotel a formal written complaint and gave them"

"Great hotel with very friendly staff. Breakfast was also quite good and the location is convenient. Pool is lovely! "

"Outstanding service - stunning property - attention to detail "

"Overall, a great hotel to stay at in Como. The location is perfect, right around wonderful restaurants to eat at, and of course by the harbor for easy access to boat travel. The room was nice and clean as well as a perfect balcony view over the harbor/lake Como itself. Breakfast was good and the staff were all very friendly including help with parking. Would definitely recommend if looking for an easy and comfortable hotel to stay at in Como. No complaints. "

"From the staff to the location to the views, this hotel was extremely amazing. Felt like a family type vibe everybody down to the restaurant was just perfect driving up the mountain gave me all the pictures that I wanted, even though it was very scary to get up there but once up there, it was beautiful. They were amazing to make plans and accommodated extremely well with communication when planning a surprise proposal. Anytime I will come to Italy. I will always make sure that I come to Lake Como and stay at this hotel and will recommend it to everybody."

"Very good service , beautiful view "

"Great Location. Staff spoke my Native Language and the Rooms are Eco friendly and Very Modern to our travel Needs "

"Clean and convenient. "