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Hotel staff was very accommodating. The bed was comfortable and the service was great. Very close the train station, about a 5 minute walk. Great local restaurants within walking distance. Also great location for visiting the historical sites.

Amazing in every way. The beauty of waking around is unlike any other. When we got there after a long day of traveling we had just missed the lunchtime to eat, and when went to shower the handle broke off- this is not a complaint. First they extended lunch without being asked and fixed the shower within minutes. From there on everything was amazing. Take time to eat the incredible breakfast in the garden, watch the breathtaking sunset in the back it’s incredible. Alessio- does it all he was...

Very accessible to everything

Everything was perfect, cleanliness is top notch, staff is super helpful and friendly, Yehia is such a professional and nice guy. The hotel is super cozy and very central location!

Absolutely beautiful hotel. They have thought of everything- so comfortable, welcoming, and enjoyable!

Wonderful stay. We have stayed in other hotels on our many trips to Florence but now, the Pendini will always be our choice in Florence.

Staff were very helpful and professional. Speaking English was not a problem. The breakfast buffet had a lot fresh food, fruit and pastries to choose from

This is a great hotel in the heart of Florence. You literally get out of the door into everything you would need and want, including all the most amazing main attractions. A few steps from Il Duomo. Beautiful rooms, great service and they also have an adjacent rooftop restaurant and bar to watch the most beautiful sunset.

Great hotel

We only stayed one night at this place but we really enjoyed it. Very cool vibes. Only downside is that getting to the room feels a bit complicated since it's in a different building than the lobby.

Great clean room. Just what we needed for an overnight prior to flight home from Venice. Staff was great and helpful. Made taxi arrangement for morning and gave suggestion for restaurant for early dinner prior to 7pm openings for most restaurants.

Old hotel in an old mountain top town. Given the limitations of this environment the Cisterna is a great little hotel that met all of our needs .The Cisterna is located in Cisterna Square in town close to sights, dining and a valley view walkway. The views to the valley from the rooms is amazing. The rooms are a good size and are modernized and comfortable. The staff is great (friendly and helpful). Many choices for dining close by (in the square) but others will require some minor hills and...

Like the location and friendly service!

Great location and friendly staff.

A fan of this hotel since my first visit in 2000. Only steps from the train station and walking distance to Everything! Rooftop sitting areas are enchanting with the best views! Highly recommend.

My wife and I stayed here over a long weekend mid-January. Very pleased with our choice. Cool, chic modern feel, but not at all 'cheap feeling' décor like some modern hotel renovations. Interior was a really nice balance of classic Florence and modern upgrades/décor. Room was small, but super clean and comfortable. It is conveniently located within 5-15 walk of just about anything you'd want to see in Florence. Breakfast (included for us) was wonderful - continental with eggs, pastries etc. -...

Beautiful location and stay however both nights (on opposite ends of the week) with two different rooms..the shower flooded the room.

On Sunday 28 Sept, 2014, I arrived with my family at the Rosso Hotel, Firenze. When the Hotel Rep (Phillipo) asked for my hotel reservation and Passport, I realized that all my money and Passport was stolen from my purse. It happened apparently before I left Venice, at the St. Lucia train station when I departed to Firenze. I felt so miserable, but the hotel Rep was so understanding and polite. He accepted the only ID I had. He apologized on behalf of his country, and provided me directions...