"reception so bad, asked the others jumped the queue, even I and another couple kept waiting for someone from reception show up. so bad, asa the reception Lady showed up she asked the ones arrived after us to jump the queue. such a bad experience!"
"reception so bad, asked the others jumped the queue, even I and another couple kept waiting for someone from reception show up. so bad, asa the reception Lady showed up she asked the ones arrived after us to jump the queue. such a bad experience!"
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Had a fantastic time at this very unique hotel located above the city of Zermatt on the Mountain Gornergrat. We requested a room with a view of the Matterhorn and we were extremely pleased with our room and view. The price of the hotel included dinner and breakfast (at least in our case). Not sure if this is the norm, but a nice surprise. Breakfast and dinner were fantastic. When you consider the very unique experience of waking up or falling asleep with the Matterhorn from your room at eye...
Had a fantastic time at this very unique hotel located above the city of Zermatt on the Mountain Gornergrat. We requested a room with a view of the Matterhorn and we were extremely pleased with our room and view. The price of the hotel included dinner and breakfast (at least in our case). Not sure if this is the norm, but a nice surprise. Breakfast and dinner were fantastic. When you consider the very unique experience of waking up or falling asleep with the Matterhorn from your room at eye...
Beautiful location and facility. The staff are exceptional and hotel upgrades very well done. Paradise for a skier as it’s truly ski in and out! 25 minute train ride into town so plan accordingly. Thanks to the team at Riffelhaus for a great stay!
Beautiful location and facility. The staff are exceptional and hotel upgrades very well done. Paradise for a skier as it’s truly ski in and out! 25 minute train ride into town so plan accordingly. Thanks to the team at Riffelhaus for a great stay!
Stephen
Reviewed January 11, 2020Reviewed January 11, 2020
We arrived in Zermatt by train, and the hotel provided free transportation from the train station. From the moment we arrived, we felt at home. The hotel's 'lobby' is more like a living room, complete with comfortable chairs, fresh flowers and a fireplace. The staff was friendly and very helpful. Our room was spacious and had breathtaking views of the mountainside, as well as a personal note from the innkeeper and fresh apples upon our arrival. We had turndown service each evening with...
We arrived in Zermatt by train, and the hotel provided free transportation from the train station. From the moment we arrived, we felt at home. The hotel's 'lobby' is more like a living room, complete with comfortable chairs, fresh flowers and a fireplace. The staff was friendly and very helpful. Our room was spacious and had breathtaking views of the mountainside, as well as a personal note from the innkeeper and fresh apples upon our arrival. We had turndown service each evening with...
Absolutely loved staying here! It was so clean and the amenities were great, especially have access to their sister’s hotel spa! Breakfast was delicious and the staff who ran it were so friendly! Highly recommend this place for anyone staying in Zermatt!
Absolutely loved staying here! It was so clean and the amenities were great, especially have access to their sister’s hotel spa! Breakfast was delicious and the staff who ran it were so friendly! Highly recommend this place for anyone staying in Zermatt!
Chloe
Reviewed September 23, 2026Reviewed September 23, 2026
The staff was very friendly. The breakfast buffet was probably the best I've ever had at a hotel. It was convenient to the train station and the central area. The lack of air conditioning was less than ideal, but that wasn't a significant problem. Overall, I enjoyed my stay.
The staff was very friendly. The breakfast buffet was probably the best I've ever had at a hotel. It was convenient to the train station and the central area. The lack of air conditioning was less than ideal, but that wasn't a significant problem. Overall, I enjoyed my stay.
Beau Site is overlooking Zermatt with a splendid view of the Matterhorn. Great hotel with welcoming staff. This ended up as a very relaxing five day vacation with pampering service and good food.
Beau Site is overlooking Zermatt with a splendid view of the Matterhorn. Great hotel with welcoming staff. This ended up as a very relaxing five day vacation with pampering service and good food.
Very nice hotel, close by the train shuttle station. Has two elevators, a beautiful lobby and excellent dining area. Breakfast was very good; All the 'hotels.com' hotels we have stayed in have provided a good buffet breakfast, clean rooms and good beds. The bed in the Butterfly was softer and more comfortable than all the rest. We would stay here in the future.
Very nice hotel, close by the train shuttle station. Has two elevators, a beautiful lobby and excellent dining area. Breakfast was very good; All the 'hotels.com' hotels we have stayed in have provided a good buffet breakfast, clean rooms and good beds. The bed in the Butterfly was softer and more comfortable than all the rest. We would stay here in the future.
Anonymous traveler
Reviewed October 14, 2015Reviewed October 14, 2015
Property is a little bit older but they are making upgrades. Rooms and bathrooms were clean and comfortable. Our bathroom had been upgraded and had lots of room…wasn’t your typical tiny European bathroom! Breakfast in the morning was amazing. Would stay here again.
Property is a little bit older but they are making upgrades. Rooms and bathrooms were clean and comfortable. Our bathroom had been upgraded and had lots of room…wasn’t your typical tiny European bathroom! Breakfast in the morning was amazing. Would stay here again.