"Nice hotel in a tourist location, convenient for our visit but not the nicest area in LA, when we arrived at 6pm told our room wasn't ready despite check in starting at 3pm, told it could be a couple of hours so to check our bags and come back, I said it would be good if they could accommodate sooner as we were travelling with a tired 5 year old, and then the concierge managed to find us a different room that we could check into immediately, so they turned it around quickly which was appreciated. "