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"The property was clean and well maintained, and the housekeeping team did an excellent job throughout our stay\. Unfortunately, that was the only positive aspect of our experience\. The air conditioning was not working for the entire three days we stayed\. When we arrived, we found fans in the room, which suggested the hotel was already aware of the issue\. The rooms were extremely hot, and we had to keep the windows open to make them bearable\. When I contacted reception to report the problem...

"Convenient locatiin"

"The hotel is lovely but a massive downfall in check in was my room was ready and set up as a family room after constantly asking for it to be set up and getting nowhere getting told someone’s on their way up. It should be done now. finally after refusing to leave reception without a staff member coming with me to do it there and then kids were shattered very stressful and up far beyond bedtime!"

"We needed a place close to Stoke for an event we were all attending with friends. This place was perfect for the 6 of us that stayed there. The hours is very large, with a large kitchen and all amenities. We did not use the TV, so unsure of that function and options. It was nice to have 2 full bathrooms. There is a large fenced back yard where kids could play."

"Best Western hotel was nice clean room and the staff were very friendly and the breakfast was just what I needed"

"Apart from me having to contact them and the stress of getting and returning the keys place and staying were great and hoatwas excellent at sorting it out just process and key access needs to be improved"

"Property was clean. Not as stated entire property. Shared facilities. Bathroom via the kitchen on ground floor had child. Did not feel we could relax here as thought we had entire apartment. Outside next to little shop. Traffic island outside meant couldnt park outside and single line. Area around property made us feel unsafe- wasnt the best."

"Filty from the entrance to the kitchen and toilet. I coukd not have a shower or use the kitchen. The room is fine. The advert says private bathroom but it was shared. I had to go downstairs to the back of the kitchen to get to the toilet. Wont come back. "

"The room was clean and reasonably priced. Sadly I didn’t sleep well as the mattress wasn’t very comfortable - small for a double, and it felt like we were rolling together . Hong had kindly given us a room at the back of the house as I mentioned I am a light sleeper, but because it wasn’t the property I was expecting to stay in, it meant it was near to the main road which was quite noisy through most of the night on and off. I mention this in case others are in a similar position. It was also a...

"Lovely place, Lovely owners Shame that I was there for a short time Wifi Speed wasn't that bad, but an overall fantastic place"

"We used to stay here many years back when visiting relatives in the area. Now it has turned into a Spa Resort, great for those who like and want to be pampered, no problems there, but we did find the restaurants evening menu is now very restricted for choice., plus there was always cold blasts of air, making it very uncomfortable to dine. Back in the day the then Ostler restaurant was far superior"

"We enjoyed our stay at The Upper House. It's a beautiful property set in large gardens. Breakfast was good and we dined at their restaurant on a couple of nights and the food was excellent. Very close to the World of Wedgwood and a short walk to Barlaston, where there are a couple of pubs. EV charging is available for a small fee."

"Serenity and peace. Nature and Country side beauty. Proximity to other amenities yet isolated from it all. Ideal for writers and those who want peace and quiet."