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"The clearest thing I can say about the staff at this hotel is that they have it down. I arrived early, they handled the paperwork, grabbed my bags and sent me on my way with a promise to notify me if my room was available early. I returned to find my baggage in my room and a well thought out welcome gift waiting for me. Not just your usual candy but useful items we often forget, nail clippers, a comb, eye shades, toothbrush. The room is spacious and well laid out, the separate sitting area provides a nice change from fighting with my husband over who gets the single chair! There were even a couple of books available to make things homey I went into the courtyard to find an adorable little alpaca named Kiki who was roaming about looking for pets. Pretty awesome! I found out they had actually cooking and bartending class available. I learned to Make cerveche from the talented and forgiving chef, Frank, who only winced a little at my knive work. Juan translated for all of us and kept things flowing as the host . Shakira gave us a lesson in bartending by having us make a piso sour. She added a perfect touch with real flowers to decorate the drinks. Did I mention that there was no charge for these activities? On my final day, while chatting with the staff during breakfast that this trip was to celebrate our 40th anniversary they offered us mimosas. Later they brought up a nicely decorated "happy aniversary plate to our room. "

"Great and clean"

"Everything exceeded expectations "

"El servicio fue otro nivel de excelente! El hotel es hermoso y gran ubicacion"

"The hotel was excellent, great staff, great breakfast, clean and Central"

"Everything was clean, we had a great view or Cusco and the buffet in the morning was great!"

"Excelente "

"We were very happy with our stay here. We stayed 2 separate nights here. There was an initial confusion with the booking. It was hotels.com or Expedia fault. They didn’t send them that we would be 3 people even though we had specified it in our reservation. Hotels.com customer service was horrible and useless but Tierra Viva staff was very nice about it and didn’t charge us anything extra. The rooms were spacious and beds were comfortable. We were on the upper floors on both occasions. The staff helped carry our luggage to the rooms and also bring them down at checkout. We left 2 pieces of luggage during our first stay. When we returned they had put the luggage in our room already. Location of the hotel is very central and close to the main square. Area was lively and felt very safe. Breakfast had good selection and the staff helped us get some hot milk for our son. Overall apply with our stay and would be glad to come back. "

"Very clean and safe with extremely attentive staff. Great location for restaurants and shops. I would highly recommend this hotel. "