Verified
2/10 Terrible
Paramjeet
7 July 2026
Disliked: Cleanliness, check-in, communication, listing accuracy
booked this property and received confirmation on check-in date and time of 3 PM MT. However, I wasn't even able to checkin. My checkin time was noted as 3 PM MT. I kept trying to find the Host contact info to check about check-in process/keys etc. However, I couldn't find the info and had to call Vrbo multiple time, remained on hold for long time and then finally I got the Host's contact info. Contacted host about 2 PM PT to confirm I can checkin by 3 and Host told me that the property is NOT available until 8 PM MT (could be later) and at that time he agreed to cancel the booking at the last minute. I had to then find another hotel and paid more tham 2 and half times more due to last minute cancellation of this basement booking. I have then contacted Vrbo and then they refunded the payment and partial amount from difference in amount paid for second reservation. However, I would like to get the balance amount from Expedia as well as compensation for the inconvenience due to the situation I was put in. Spent more than one and a half hours on phone with Vrbo and had to stay at Car rental location for about 3+ hours, while on phone with Vrbo.
I would appreciate it if Expedia customer service team call me for further detail.
Paramjeet
Stayed 2 nights in Jun 2026