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"we had to leave early for our tour and asked to have breakfast right at 6:30 am. The staff did good job to meet our request"

"I never leave bad reviews but feel I need to share my families experience. We had a ground level floor with a view of bushes, 2 random plastic chairs on the patio that were very uncomfortable. Not cozy! To get to your room you have to walk through this very dark cave like hallway. Poor lighting. Several spiders on the wall and pillow. Holes in screen, Keep your suit cases zipped! My husband woke up to several bug bites! Stained carpet. We tried to watch a movie at night but no Wifi/ TV didn’t work. The # we were given at checkin for front desk reception either didn’t work or they just don’t answer the phones. We asked if it was possible to change rooms the first night, but bc there wasn’t water to another building, several guest were displaced and hanging around the lobby at 9:00 at night, we were told to speak with a manager in the morning. No a.c. The property is Very steep, no side walks, unwalkable. You have to drive everywhere on the property or ask for a shuttle (but again no one was answering the phone). No parking available at our building, everyone was getting blocked in! Guests that stayed in our building would leave notes with Rm # on car so guests could knock on their door if they needed to leave. We felt trapped! Large buses everywhere. You can’t easily walk to grab a cup of coffee. Inaccessible and kids had no freedom to explore. Felt more like an outdated college dorm feel with a common area to eat. Checked out in a.m. Hope this helps other future families. "

"The property was beautiful and the hotel was clean and we enjoyed our stay. The food was delicious and fresh. Love the farm to table experience and the food growing throughout the property. The only negative was our safe key didn’t work and wasn’t fixed as requested. Erik went above and beyond to ensure an item we left behind was couriered to our next destination. Thank you. Overall, would recommend and will return again. "

"This is the real deal! Historic property with great food, great rooms. Had a suite, very nice. We were welcomed by howler monkeys, deer and agouti (which is pleural for agouti). Nice clean pool. 4 star luxury. Stayed on our way to the airport, easy commute 45 minutes."

"Magnificent, just what we needed, a wonderful find"

"Close Arenal volcano , the Mountain View rooms offer unparalleled and breathtaking views of the Arenal Volcano. The access road is not for the faint hearted but you are rewarded with amazing scenery. "

"Incredible stay. "

"Excellent breakfast included. Convenient spot. "

"We booked this property on a whim just passing through Lake Arenal for one night. This is definitely a place I’d go back to. The photos do not do it justice!! The individual cottages are absolutely adorable, spacious, and have a killer view. The restaurant on the property is also wonderful—the food is superb! "