2/10 سيّئ للغاية
Debra
مسافر برفقة العائلة, مسافر برفقة شريك
2025 أبريل 21
We booked this accommodation many months prior to our intended stay and pre-paid at the designated time as requested. 72 hours prior to our scheduled check-in, having heard nothing from our host, we began reaching out to request exact location and check-in instructions. No response. Reached out 48 hrs before. Still no response. We reached out to VRBO who advised their protocol is for the host to reach out 24 hrs prior to check-in, so we indicated we would continue to wait while they reached out to the host on our behalf. They confirmed they had reached her and that we would hear from her within 2 hours. That never happened. At 8pm the night prior to our scheduled check-in we had still heard nothing. At risk of being stranded in a foreign country with no place to stay, we finally set about to find and secure other arrangements and notified VRBO accordingly. The host NEVER communicated with us until 3:02pm THE DAY OF CHECK-IN with simply, "Sorry. The apartment not available. I will refund your money." We were fortunate to have found another place to stay at the last minute!! I am confident VRBO will make us whole, but buyer beware of this host due to lack of communication and failure to honor our reservation.
Debra
أقام ليلتين (2) في شهر أبريل عام 2025