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"cleaning, refilling of mini fridge wasn’t routined. hard to get hold of considered, had to dialed multiple times"

"I highly commend the pool/entertainment staff, specifically Christian, Anthony, and Pedro—who were incredibly engaging, funny, and personable. The hospitality provided by the entire team, along with the nightly entertainment, was excellent. The dining experience was also wonderful, particularly at Ventanas and At Sunset. I especially want to recognize Idelfonso, the manager at Ventanas. He took my gluten allergy very seriously from my first meal, personally handling my orders to ensure no...

"All Good except the complimentary water bottles provided should be according to family size. We were 4 of us and they provided 2 small bottles daily. I know my deal was not all inclusive but at least water should be on demand and as much as you wish. "

"My stay at Ava Resort was absolutely wonderful. The resort is stunning, the rooms were clean and comfortable and the service was excellent. The staff was kind, professional, and always willing to help. I really enjoyed the food, drinks and the overall vibe of the resort. It felt luxurious, relaxing and enjoyable all at once. I had a great time and would definitely come back again"

"Service was excellent, food was delicious and entertainment was on point"

"Beautiful property! The staff is amazing! "

"From the moment we arrived, we were constantly plagued by an unpleasant stench permeating the air one reminiscent of sulfur or sewage. Even after moving to our room, the foul odor persisted; throughout our entire stay morning, noon, and night we suffered from the ceaseless presence of this offensive smell. Furthermore, whenever we brushed our teeth or washed our faces, the water itself emitted that same distinct, terrible stench. The situation in the room occupied by my younger sister and her...

"A truly amazing experience, will definitely be coming back. There is just so much to do everyday and the staff and people were amazing, the mercado buffet was our favorite area to eat i."

"The rooms are clean. The concierge is essentially useless go to the bell hops instead. The food isn't that great, everything looks and tastes day old."

"The place is excellent across the board. The only criticism I can offer is the seaweed in the beach, which sometime makes it impossible to use without wading though it."

"Hard Rock Cancun is small but inviting. Service staff was great but stay clear of the pushy vacation planners staff. Evening dinners require a reservation so book your dinners for each night of your stay as soon as you arrive. Any of the restaurants can accommodate booking reservations for all restaurants. Stop by one and book for all the others for the stay. (Wish I would have known this ahead of time) Older resort with slow elevators. Pool area is nice but plan to get up early and go reserve...

"Kids had a blast! Water park is awesome! Food was great as well with a lot of variety "

"We had a great stay and would come again. The only problem we had was the restaurants. Reservations were very difficult to get at all the resaurants and the quality of the food at most of them was poor. We ended up eating at the buffet more than we expected. The hotel and the staff were great."

"Love the food and experience, Ill for sure go back to this hotel"

"Will definitely recommend staying here! Will visit again in the future."

"Awesome spot!"

"We had an amazing time. We had a party of 5 and the Staff was extremely attentive: The spa was relaxing and exhilarating, entertainers at the pool were fun and enjoyable. Need a bit more restaurant selections (but the food was good ) and I suggest more speakers around the pool as there was only in one area during the day . "

"Hotel was beautiful and rooms were wonderful. No smell of moisture in the rooms which is common in some areas. Food was below average and dinner staff lacked hospitality. Their main focus was to get you fed and out of the restaurants with no check ins in between dish courses. Food lacked any flavour; but specifically, Manhatten had to be the worst restaurant to eat at. Overall I would not choose to stay at this resort again "

"Overall we really enjoyed our stay at the Majestic Ellegance. We had Krystel from guest services who helped us out and who really went above and beyond to help make sure our stay was perfect and we got amazing service. We had a couple issues with our room and as soon as I told her she promptly had them resolved. Food and drinks were good. I had read some reviews that said overwise but we found all the restaurants to be really good. The buffet was very similar every day for breakfast and...

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