"Great location, helpful staff, clean and spacious room with a great view overlooking the Lagoon and Esplanade"

"Room not clean dirty floors not sure when the last time they were actually mopped ?"

"Location was convenient and walkable to restaurants, coastal walk, and marina. Rooms were generic, not noteworthy. We were on the third floor. Perhaps a room on a higher level might have made a bigger difference. Overall, the hotel is feeling a bit old and made for a fine, but unremarkable stay."

"Very difficult getting luggage up awkward stairs for our room. Pay to book ground level. We were unlucky as had a view of a roof, carports and then a stormwater drain out the back. Other rooms looking over the pool looked awesome😳"

"We have stayed at this property before, the last time 10 years ago & sadly not much has changed in that time - the rooms are now quite outdated & need a refurb, the carpets are quite dusty & the tiles dirty. We selected the 1 bedroom swim-up apartment based on the promise that the pools were heated. Sadly they were not, they were absolutely freezing & when I raised it on day 1 with the manager he spun an excuse & said he would get it looked at. After 8 days & many more asks we gave up! Very...

"The only bright spot about the Mantra Heritage is the location, central to the main town. The biggest gripe I have is that this hotel does not service the rooms unless you have stayed 8 days, I think that is disgusting and explains why everything looks dirty and tired. You do not know about this until after you check in, and receive their instruction sheet. They need to really look at their model of business because it is really poor for a customer service operation. The Mantra Heritage is a...

"Everything clean, spacious room but was filled with a lot of ornaments. Umsure why I was put in an accessiblity room - as a tall person low set facilities not comfortable "